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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Retail boss Theo Paphitis is upbeat on the performance of his lingerie brand Boux Avenue despite the company seeing its pre-tax losses widen from £1.5m to £8.7m, according to its delayed accounts filed with Companies House for the full-year ended 1 April 2023.

The brand said external challenges such as the cost of living crisis and the return of business rates, combined with a £2.6m investment needed to deliver automation in its distribution centre harmed its profitability.

The brand also revealed that turnover fell from £67.1m to £62.6m in the year after it was forced to scale back its marketing and trading in e-commerce which meant it missed its sales plans, which “contributed materially” to its performance.

However, it revealed that for the financial year 2024 it has seen improved profitability due to “improved margins, digital marketing and distribution efficiencies” .

Pathitis said in the report: “Our performance over the peaks of Black Friday, Christmas and Valentine’s was encouraging and we expect to see a significant further improvement in the new financial year.”

Boux Avenue was founded in 2011 and currently operates 28 stores across the UK.

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