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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Kitchen retailer Wren Kitchens has announced it is expanding its apprenticeship programme into the customer service sector to bolster its expansion plans.

It comes as Wren has invested £120m into a hi-tech manufacturing facility in Barton-upon-Humber which stands at 1.3 million sq.ft. The retailer said it hopes this will “unlock the potential to double its manufacturing capability”.

Launched in 2009, Wren Kitchens is a family business which employs over 8,000 people across its sites and is one of the largest employers in the Humber Region. In 2020 Wren Kitchens opened its first U.S. showroom in Milford, Connecticut

Wren Kitchens customer service director, Gemma Kerrigan, said: “It’s an exciting time to join the Wren family. Our business is rapidly expanding, and we are offering the chance to make a real difference and be part of a friendly and dynamic team.”

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