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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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OnBuy.com has announced the appointment of Mark Lister as its first chief commercial officer (CCO) as part of a series of C-suite hires.

Lister brings over 20 years’ commercial experience to the role, including expertise in the e-commerce and marketplace sector built over the past 12 years. Prior to his appointment, he held the position of senior director in eBay Classified Group’s (eCG) commercial business function.

During his time at eCG, Lister managed his time between driving “exponential” growth within the Canadian domestic market and developing the global commercial strategy with a specific focus on mobile. He also managed and negotiated the group’s commercial partnerships, including Google and Facebook.

Cas Paton, founder and CEO of OnBuy, said: “I’m pleased to be welcoming Mark to the ever-expanding OnBuy team at such a critical and exciting time for the business. 

“The global industry experience Mark brings from big names will be invaluable to OnBuy as we continue our worldwide expansion. Mark has grown businesses in the UK, North America and the Middle East, so I’m confident that this level of expertise will drive OnBuy forward even faster.”

Lister said: “I’m looking forward to getting started at OnBuy. Success in the eCommerce sector comes from providing a phenomenal customer experience, so it’s exciting to be joining a growing team of skilled individuals to help accelerate OnBuy’s already impressive growth and unrivalled Trustpilot score of 4.7/5.

“With the experience I’ve gained over the years, both nationally and internationally and with the learnings I bring from previous roles, I’m looking to maximise the global opportunity for OnBuy. By working with my colleagues across the business, I’m confident that we can deliver on the promise of a fair, transparent marketplace model to customers and sellers across the world.”

His appointment comes as OnBuy hires its first C-suite to oversee a growing team of over 75 people, four years after its launch. 

OnBuy’s team has grown “significantly” in size since the start of the year, with new hires including an additional partner campaign manager, UX researchers, content writers, software development managers and two experienced recruitment managers as part of a company-wide hiring expansion strategy.

These hires come after OnBuy announced its “best year so far” in 2020, which saw it achieve 605% year to date growth. The marketplace also achieved 830% year on year growth in February this year.

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