Fat Face has revealed it was the subject of an IT hack on 17 January 2021, where it is believed an “unauthorised third party” accessed staff and customer information.
The retailer said following an “exercise involving data analysis and categorisation”, it is now contacting a select number of employees, former employees and customers to provide “appropriate guidance and support”.
Fat Face added it has also notified the Information Commissioner’s Office, police authorities (via Action Fraud) and the National Cyber Security Centre of the incident.
It also revealed that customers who have not received an email are not required to take any specific steps in response to the incident at this time.
A statement from the retailer said: “Our teams have worked non-stop with third party experts to contain the incident, get our systems operational and minimise the impact.
“The responsibility we have to our customers and colleagues is our highest priority and we continue to invest in security measures to mitigate the growing range of risks faced by businesses.”