Year-on-year decline in number of retailers using Amazon

The use of third-party platforms such as Amazon, eBay and Google has dropped amongst the UK’s top 250 retailers, according to an industry report.

The statistics were included within an annual retail performance index carried out by e-commerce and digital agency, Visualsoft, which found that just 36% of retailers utilise marketplaces such as Amazon and eBay as part of their sales activity – a drop from 39% in 2017.

This is despite latest figures showing the value of such platforms; for example, 45% of consumers are more likely to go first to Amazon when looking for an item than anywhere else.

The analysis also found that just 28% of the UK’s top 250 retailers are taking full advantage of the benefits offered by Google Shopping; a 3% drop since last year. Recent studies show that Google Shopping adverts are driving three-quarters (76%) of the global retail search advertising spend – a huge share of market.

Chris Fletcher, head of onboarding at Visualsoft, said: “The retail market is becoming increasingly fragmented, with an ever-growing range of channels through which shoppers can begin, continue and end their purchasing journey. Whilst focusing on an effective website is vital, brands must never underestimate the importance of multi-channel selling.

“Worryingly, the figures have slumped slightly across key metrics – most of which were already underperforming. Many leading brands are therefore swimming against the tide of consumer behaviour and missing out on growth opportunities as a result.”