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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Matalan has reported a 38% increase in earnings to £27m for the quarter ended 28 November 2025. The growth was supported by a 2% rise in like-for-like sales.

The retailer recorded its highest ever online sales day outside of the pandemic during the Black Friday period. Digital like-for-like sales grew by 11% following investment in the channel and the development of a new mobile app.

Trading during the nine weeks to 2 January 2026 also saw like-for-like sales increase by 1%. The company reported market share gains in menswear and womenswear, with high demand for outerwear and formalwear.

Management confirmed that 40 stores will be upgraded during the next financial year. This follows data showing that refreshed locations outperformed the rest of the estate by 12%.

The retailer also confirmed that new chief executive Henrik Nordvall will join the business on 2 February 2026.

Executive chair Karl-Heinz Holland said: “Our business transformation continues to deliver tangible results, with another strong quarter of EBITDA performance, alongside a return to sales growth. This reflects our relentless focus on delivering better quality, style and value, underpinned by sustained investment in product, stores and digital.

“This has enabled us to outperform the market, despite a challenging trading backdrop. Looking ahead, we look forward to welcoming our new CEO Henrik next month and remain confident in the business delivering sustainable profitable growth.”

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