Half of retail workers report workplace conflict, Acas says

Half of working-age adults employed in Britain’s retail and wholesale sector experienced conflict at work during the past year, according to new data from the Advisory, Conciliation and Arbitration Service (Acas).

The organisation reported a 50% conflict rate in the sector, compared with a 44% national figure. Administrative and support service activities reported a lower rate of 33%.

Acas said capability and performance issues were the most common trigger for disputes at 38%, followed by personal disagreements and relationship problems at 33%. Stress, anxiety and depression were cited as the most frequent effects, affecting 57% of those involved. Nearly half reported reduced motivation or commitment at 49%.

Niall Mackenzie, chief executive of Acas, said: “For 50 years, Acas has been at the heart of workplace relations, helping employers and employees navigate change and find common ground even in the most challenging circumstances.

“Our report into conflict prevalence shows that there is still a need for Acas’ experts to bring their experience and cool heads to workplace disputes.”

The figures follow recent warnings that more retail staff are considering leaving their jobs over concerns about security. Research published in September by the Retail Trust and consulting firm AlixPartners also highlighted rising unease among shop workers.

During the same month, the Retail Trust announced free training for shop staff and delivery drivers to help them handle abusive customers in the run up to Christmas.