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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Boots has revealed that it has posted a 13th consecutive quarter of market share growth for the three months ended 31 May 2024.

The health and beauty retailer saw a retail sales increase of 6% in the period compared with a 13% increase in the same period last year.

Furthermore, the retailer saw a digital sales increase of 3.8%, on top of 25% growth in the year ago quarter.

Boots stated that investment in its app resulted in more customers choosing to shop personalised offers” via their phone.

Moreover, in-store sales rose as a result of rising footfall in its flagship, destination health and beauty and travel stores.

Sales were up 5.8% for the quarter in its pharmacy division caused by an increase in healthcare services take up.

Its airport business also performed “particularly well” after it refurbished four locations.

Sebastian James, Boots UK and Ireland chief executive, said: “This is another set of consistently strong results for Boots. I am pleased to see our positive momentum continue across the whole business, with both retail and healthcare increasing sales and a thirteenth consecutive quarter of market share growth.

“We continue to focus on making exciting new brands and services accessible, whilst focusing on value and rewarding loyalty. We are committed to delivering a fantastic experience for customers however they shop with us.”

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