John Lewis appoints chief transformation & technology officer

The John Lewis Partnership has announced the appointment of Zak Mian as chief transformation and technology officer, effective 7 November.

In his new role, Mian will take responsibility for all of John Lewis’ technology, change and transformation activity and the teams who support it.

This appointment marks the partnership’s first executive level appointment focused solely on transformation and technology, and strengthens its transformation capability as John Lewis continues to deliver our five-year Partnership Plan.

Overall, Miian has over 30 years’ experience leading business transformation and technology teams, and was most recently the group transformation director at Lloyds Banking Group where he led the digital transformation of the bank.

Sharon White, partner and chairman of the John Lewis Partnership, said: “I’m delighted that Zak is joining the partnership. He brings a wealth of experience and an impressive background in business transformation and has a strong sense of purpose, which make him a great fit for the partnership.”

Mian added: “I’ve admired the partnership and its purpose for a long time so I’m delighted to be joining. I’m really looking forward to helping shape an environment in which partners can do their best work, enable the transformation of our business through technology and deliver great experiences for our customers.”