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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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John Lewis has named Dom McBrien as its new chief digital and omnichannel officer, with the appointment set to take effect on 1 October.

McBrien, who will sit on the John Lewis management board, joins with more than 20 years of experience in digital transformation

He was most recently chief executive of Body and Fit and global president for direct to consumer at Glanbia Performance Nutrition.

He has also held senior roles at Microsoft, Marks and Spencer, New Look, the White Company and Arcadia

In his new role, McBrien will report to Peter Ruis, managing director of John Lewis.

Ruis said: “I’m delighted to appoint Dom as our chief digital and omnichannel officer. His extensive experience and proven track record in digital transformation will be invaluable as we continue to strengthen our digital leadership and deliver on our significant omnichannel ambitions.”

McBrien added: “I am thrilled to be joining John Lewis at such a pivotal time in its transformation journey.

“The opportunity to contribute to a brand with such a rich heritage and a clear ambition to be the UK’s most trusted omnichannel retailer is truly exciting. I’m looking forward to getting started.”

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