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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Marks and Spencer has committed over £20M to a technology fund managed by True, as the retailer aims to continue it’s push towards a digital-first business. 

Marks and Spencer has worked with True since 2018, however this represents the first significant financial commitment, with its latest fund aiming to raise about £50m with Marks and Spencer acting as the lead investor.  

This latest move follows the retailer’s increased investment in technology under the new management team, led by chair Archie Norman.

True manages and operates a network of private-equity style vehicles, bringing together consumer businesses and technology start-ups.

It has about £600m under management, including investments in workplace wellness app Unmind, staff rostering system Rotaready and online furniture retailer Cotswold. 

It also works with other retailers, including Primark, John Lewis and Wm Morrison in the UK, and Walgreens Boots Alliance and TJX in the US.

Eoin Tonge, chief financial officer of Marks and Spencer, said the partnership “had already led to some fruitful commercial engagements” such as bringing childrenswear brand Frugi on to the retailer’s website. 

He said “We’re starting to think about the next growth sectors for us, things that could be relevant in five years or more.” 

Matt Truman, co-founder of True, said. “I’ve been involved with M&S since Archie became chair and he’s been the key driving force in that cultural change. He’s always been very clear about the ‘buy, build or partner’ approach.”

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