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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Made.com has revealed that it has narrowed its pre-tax losses for the six-months period ending 30 June 2021 to £10.1m from £15.2m the prior year.

During the period, revenues grew 61% to £171m from £106.3m and was boosted by a “strong’ second quarter.

Despite the ongoing supply chain issues, gross sales reached £213.9m compared with £138.6m in 2020.

Looking ahead, the group said it expects its full year revenues to hit £410m, on the assumption that the global supply chain disruptions do not “deteriorate further”.

Philippe Chainieux, CEO at Made.com, said: “I am very pleased with the progress made in the first half of the year, which is in line with the long-term goals set out at our IPO in June. We have continued to see strong and sustained consumer demand for our exclusive, design-led products and have gained significant market share with growth in all eight of our markets.

“Thanks to our agile business model and supplier relationships, we are well-positioned to navigate the industry-wide global supply chain disruption, which is expected to continue into the first half of next year. “

He added: “We have multiple levers to drive superior growth and will continue to strengthen our model through the ongoing implementation of our strategy: to invest in our unique customer proposition through further developing our curated, design-led range, enhancing customer experience, investing in our brand and expanding internationally.”

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