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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Made.com has revealed that it has narrowed its pre-tax losses for the six-months period ending 30 June 2021 to £10.1m from £15.2m the prior year.

During the period, revenues grew 61% to £171m from £106.3m and was boosted by a “strong’ second quarter.

Despite the ongoing supply chain issues, gross sales reached £213.9m compared with £138.6m in 2020.

Looking ahead, the group said it expects its full year revenues to hit £410m, on the assumption that the global supply chain disruptions do not “deteriorate further”.

Philippe Chainieux, CEO at Made.com, said: “I am very pleased with the progress made in the first half of the year, which is in line with the long-term goals set out at our IPO in June. We have continued to see strong and sustained consumer demand for our exclusive, design-led products and have gained significant market share with growth in all eight of our markets.

“Thanks to our agile business model and supplier relationships, we are well-positioned to navigate the industry-wide global supply chain disruption, which is expected to continue into the first half of next year. “

He added: “We have multiple levers to drive superior growth and will continue to strengthen our model through the ongoing implementation of our strategy: to invest in our unique customer proposition through further developing our curated, design-led range, enhancing customer experience, investing in our brand and expanding internationally.”

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