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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Dunelm has reported that pre-tax profits for the full-year ended 26 June 2021, grew by 44.6% to £157.8m from £109.1m, reflecting the group’s ongoing focus on operational grip, despite the impact of store closures.

Total sales also rose by 26.3% to £1.3bn for the period from £1.05bn the previous year and was boosted by a 115% increase in digital sales.

Furthermore, the group has in place a £165m syndicated Revolving Credit Facility (RCF) which matures in March 2023 as well as £10m of uncommitted overdraft facilities and has an accordion option within the RCF for a maximum facility of £75m.

Nick Wilkinson, CEO, Dunelm, said: “We delivered an excellent performance in FY21, despite our stores being closed for more than a third of the year, demonstrating the strength and resilience of our business model and the adaptability and commitment of our colleagues and suppliers.

“Whilst the macro-outlook remains uncertain and we are seeing some industry-wide issues such as ongoing supply chain disruption and inflationary pressures from raw materials, freight costs and driver shortages, we feel well placed to continue managing these challenges.”

He added: “Trading in the first ten weeks of the new financial year has been encouraging, with growth against strong comparatives and continued market outperformance.”

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