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Costa Coffee to increase staff pay by 5%
Tony Monblat

Costa Coffee to increase staff pay by 5%

On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Costa Coffee has announced that all 14,500 of its store team members in UK company-owned stores will receive a 5% pay increase.

From 1 October 2021, all store team members will receive pay increases of at least 45p per hour, bringing minimum pay to £9.36 per hour from £8.91.

The company’s fully trained Barista Maestros, will see their pay go up by 65p per hour, bringing the minimum for these more experienced roles to £10.29 from £9.64 per hour.

The pay rise is in recognition of their commitment during the difficult times presented by the Covid-19 pandemic.

The group is also looking to hire over 2,000 new team members in preparation for a busy festive season, with more store openings and higher consumer demand. These new team members will also benefit from the increased pay award.

Top rates of pay for store team members also increase, depending on location and experience, to £11.29 per hour from £10.64. Those receiving 65p will see an increase of between £700 to £1,400.

Neil Lake, managing director, Costa Coffee UK and Ireland, said: “Our team members are the heart of our business and as we continue to emerge stronger from the pandemic, this 5% pay increase is one way we are able to show our thanks to them.

“We are committed to putting our team members first, investing in their safety and wellbeing and their long-term development, ensuring we remain a great place to work for all our current team members and the 2,000 team members we’ll be welcoming in the coming months.”

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