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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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UK retail footfall rose 1.1% last week from the week before, which was attributed to a surge in evening shopping, according to the latest results from Springboard.

The research showed that footfall increased 2.4% in high streets and 1% in shopping centres whilst retail parks footfall dipped 1.7%.

In addition, footfall overall rose across the majority of the different town types, ranging from a 2.3% increase in coastal towns to an 11.8% increase in Central London.

However, in more local high streets, footfall declined by 4.1% in Outer London and 2% in Market towns as consumers gravitate towards larger destinations which have a more substantial dining offer.

Overall footfall remained 28.7% lower than the 2019 level across all UK retail destinations, but in retail parks the gap was much smaller with only a 6.8% decline.

Diane Wehrle, insights director at Springboard, said: “The reopening of indoor dining on Monday of last week certainly supported footfall in UK retail destinations in face of prolonged and often severe rain across virtually all of the UK for much of the week.

“The greatest benefit for both high streets and shopping centres was most definitely during the evening, when the rise in footfall in each was more than four times as great as during retail trading hours.”

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