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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Marks and Spencer has reported a 0.7% decline in revenues in its third quarter of the current financial year to £3bn , attributed to underperformance in clothing and home sales.

For the 13 week period ending 28 December, the retailer reported a 3.7% fall in clothing and home sales to £1.1bn, as menswear and gifting items “underperformed.”

The retailer also reported that online clothing sales increased 1.5%, which it added was “lower than expected”.

UK food revenue increased by 1.5% to £1.7bn compared with 1.4% for the same period last year, as total UK revenues decreased by 0.6% to £2.7bn.

M&S attributed the loss to competitor discounting in December as well as lower furniture displays at the start of the quarter.

Steve Rowe, chief executive, said: “The food business continued to outperform the market and clothing and home had a strong start to the quarter, albeit this was followed by a challenging trading environment in the lead up to Christmas

“As we drive a faster pace of change, disappointing one-off issues – notably waste and supply chain in the food business, the shape of buy-in menswear and performance in our gifting categories – held us back from delivering a stronger result.”

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