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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Marks and Spencer is set to be removed from the FTSE 100 for the first time since the index launched 35 years ago, after its market value fell below the threshold for inclusion, with an announcement expected to be made later today (4 September).  

The retailer’s exclusion was confirmed by stock market closing prices yesterday (3 September), which undertakes a quarterly reshuffle of the UK’s top listed brands, with changes taking effect on 23 September.

In June, Marks and Spencer avoided relegation, but its stock has fallen further since, losing around two-thirds of its value since 2015.

In July the company’s fashion managing director Jill McDonald departed after two years in the position, with CEO Steve Rowe taking personal charge of the division.

Marks and Spencer also plans to close up to 100 stores by 2020, in a bid to restructure and change focus.

Shares were down 1.5% on Tuesday, giving the company a market capitalisation of £3.7bn as the London Stock Exchange closed. 

All FTSE listed companies that fall below rank 111 are automatically demoted from the FTSE 100, and pushed into the FTSE 250 index.

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