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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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The all-important festive season yield disappointing results for Marks and Spencer at the end of 2017 as sales fell 1.4% during the period.

Like-for-like revenues fell 1.4% in the 13 weeks to 30 December, with clothing and homeware down 2.8% and food down by 0.4%.

Steve Rowe, chief executive said: “M&S had a mixed quarter with better Christmas trading in both businesses going some way to offset a weak clothing market in October and ongoing under-performance in our food like-for-like sales.”

In a trading statement the high street stalwart said “ongoing trading pressures” in the lead up to Christmas were reflected in its poor food sales, and cited consumer spending and choices dictated by “tighter budgets”.

Rowe added: “We continue with the accelerated transformation programme we outlined in November and have recently taken several important steps to reshape the business for the future.

“These include a new technology partnership and organisation, and the sale of our Hong Kong based business in line with the streamlined franchise-led model we are adopting for international.”

Full year results will be published on 23 May 2018.

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