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Online & Digital
Studio profits slump amid PPI claims
Online retailer Studio has recorded a ‘flat’ revenue of £228.1m in its half-year results ended 27 September. Whilst adjusted profit…
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Comment
2020 retail predictions
Artificial Intelligence/Machine Learning skills gap Retailers have been recognising the huge value Artificial Intelligence (AI) and Machine Learning (ML) can…
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Analysis
Businesses are sitting on £115bn and waiting to splurge
Goldman Sachs thinks money will pour into UK stocks and shares after this election, but it’s at least partly because…
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Business Bites
Want to know who will win the election? Watch the pound
In recent years there has been a lot of talk about how badly wrong pollsters can get it. Nobody thought…
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Comment
Disability discrimination claims– how do you respond to customers?
Customers have strong rights to claim against retailers for discrimination, whether that discrimination is in relation to race, sexual orientation,…
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High Street
Wet weather hits November footfall
Retail footfall in November dropped 3.4% year-on-year after “severe wet weather” deterred shoppers in the last two weeks of the…
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Comment
Why shoppable social media means retailers must embrace returns
Growing social commerce This year marks 25 years since the first secure online transaction was completed, signalling the birth of…
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Advice
Four tips to mastering millennial brand loyalty
Millennials can be demanding – they want variety, they want value for money, and they want everything to be available…
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Comment
Maintaining a sense of balance in the omnichannel
Marketers often face a challenge when balancing their use of online and offline channels. If one is much heavier than…
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Economy
Outstanding business rates challenges increase by 35%
The number of businesses waiting for challenges over soaring business rates to be resolved has jumped by more than a…
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