Royal Mail
This coverage analyses Royal Mail’s operations, policies, and performance as they affect retailers and their logistics strategies in the UK. Reporting covers service updates, pricing changes, industrial actions, and innovations relevant to retail supply chains and customer delivery expectations. Designed for retail executives and operations managers, the content supports decisions on shipping, fulfilment, and customer service planning.
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Aug- 2021 -17 AugustPeople Moves
Asos confirms exit of chairman Adam Crozier
Asos has confirmed the exit of chairman Adam Crozier, as the head jumps ship to take up the same role at telecommunications company BT. In a statement made to investors, the online retailer said that Crozier informed the board that he “intends” to step down from the position he served…
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9 AugustClothing & Shoes
BT set to poach Asos chairman
The chairman of Asos, Adam Crozier is reportedly planning on jumping ship over to BT to take up the same role at the company, according to The Sunday Times. The appointment follows the decision by BT to roll out “full-fibre broadband” to 25 million premises by 2026, having received “favourable…
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Aug- 2020 -26 AugustOnline & Digital
Online returns hotspots revealed by Royal Mail
Royal Mail has revealed the areas in the UK where customers have returned the most amount of items from online orders from purchases made during lockdown. The group saw a 25% increase in returns traffic against last year, as consumers “reflected on some of their hastier purchases”. St Albans was…
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Jun- 2020 -29 JuneClothing & Shoes
TM Lewin hires restructuring firm as it eyes pre-pack deal
The new owner of TM Lewin has reportedly called in a restructuring firm as it considers a pre-pack administration deal that could see the closure of a number of its stores. According to The Sunday Times, SCP Private Equity, who acquired the shirt maker earlier this year, has appointed restructuring…
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May- 2020 -13 MayClothing & Shoes
SCP acquires TM Lewin from Bain Capital
Private equity firm SCP has acquired Men’s retailer TM Lewin from Bain Capital for an undisclosed sum. TM Lewin currently has 66 stores in the UK with around 650 of its 700 members of staff placed on furlough. SCP has reportedly acquired the firm as a going concern and plans…
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Mar- 2020 -30 MarchCoronavirus
Boots and Amazon boost Covid-19 testing for NHS staff
Boots and Amazon are among the retailers who have been called on by the government to help boost testing capacity for frontline NHS staff. It comes as dozens of universities, research institutes and companies across Britain are lending their testing equipment to three new hub laboratories which will be set…
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Dec- 2019 -4 DecemberComment
Maintaining a sense of balance in the omnichannel
Marketers often face a challenge when balancing their use of online and offline channels. If one is much heavier than the other, marketing effectiveness can slump, lacking energy and appeal. Digital and physical can work in tandem to trigger consumer engagement and if this is timed correctly, they can complement…
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Nov- 2019 -25 NovemberComment
How can social media be used to build customer loyalty?
The UK’s high street retailers are continuing to struggle – in September 2019 analysts recorded the highest net closure rate since records began. 1,234 chain retailers closed shop in the first half of 2019, which is more than any other period since monitoring started in 2010. This is largely driven…
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20 NovemberHigh Street
Arlo & Jacob to open fifth UK store with new London flagship
Arlo and Jacob has revealed plans to open its fifth flagship showroom in Islington, London, set to launch in January 2020. The furniture brand claims to “defy the high street slow down” after opening four showrooms within 18 months. The showroom will be be situated at Islington Square at the…
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11 NovemberComment
What implications will the Royal Mail strike have on UK retailers?
Royal Mail workers have voted to strike over job insecurity and employment terms and conditions, raising concerns that there could be walkouts in the run-up to Christmas. The announcement comes as we approach the retail industry’s crucial Q4 period where Black Friday, Cyber Monday and Boxing Day sales all take…
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