Multichannel
This coverage explores multichannel retail strategies and execution across the UK sector, examining how retailers integrate physical stores, e-commerce, and digital platforms. Reporting includes initiatives to improve customer experience, technology adoption, operational challenges, and leadership decisions — providing retail professionals with insight into effective multichannel operations and their commercial impact.
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Jun- 2018 -21 JuneAdvice
What’s next for the Luxury Sector?
The luxury goods market is being shaken up like never before with the rise of new consumers and changing buying habits. This, combined with the late adoption of digital and technology means that luxury brands face more uncertainty than at any point in their history. To win in the new…
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21 JuneElectrical
Dixons Carphone profits plummet 24% despite sales boost
Dixons Carphone’s profits have dropped by 24% in a year despite seeing a 3% increase in sales. In the 12-month period ending 28 April 2018, group profit before tax contracted from £500m to £382m, impacted by a negative £87m year-on-year loss from “revaluations and insurance contract terms”. However like-for-like revenue…
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12 JuneComment
Fast Fashion: The global battle
The fast fashion landscape is a crowded space. Spend a couple of minutes on a train platform, browsing Instagram, scrolling through Twitter or watching YouTube and the vast array of adverts, celebrity endorsers, vloggers and other assorted brand affiliates makes it clear that a fierce battle for the wallets of…
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May- 2018 -18 MayOnline & Digital
Online retail jumps 19% in April
UK online retail sales went from strength to strength in April, up 18.8% year-on-year (YoY) according to the latest figures. The IMRG Capgemini e-Retail Sales Index showed it was the highest YoY increase since November 2016, despite the dampening effect of Easter falling in March this year. There was a…
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17 MayAdvice
Why retailers should be using an omnichannel strategy to transform customer journeys
The basic principle of an omnichannel strategy is that retailers put customers (not platforms) at the centre of their customer communications. Whatever platform or channel the customers wants to use is just fine. The obvious benefit of this approach is that it creates a unified view of the customer. Customer…
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4 MayAnalysis
How to thrive in the instant gratification era
We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music, books and podcasts. We value the ability to buy quickly, easily and are getting less and less patient when it comes to waiting for orders to be delivered and new…
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Apr- 2018 -12 AprilAdvice
Why retailers should be empowering staff with the same tech they offer customers
Often, tech is the only thing that really differentiates one business from another, so it’s clear to see why retailers place such importance on empowering consumers in any way they can. Whether it’s click and collect, online shopping, next day delivery or improved in-store experiences, there’s constant one-upmanship. As a…
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Mar- 2018 -23 MarchOnline & Digital
‘Beast from the East’ drives online retail sales
UK online retail sales were up +13.1% year-on-year (YoY) in February, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. A cold snap named the ‘Beast from the East’ hit the UK in the last week of February which Capgemini said meant shoppers make more online purchases,…
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22 MarchClothing & Shoes
Ted Baker sees retail sales increase by 10.4%
Fashion brand Ted Baker has reported a 10.4% increase in its retail sales in the 52 weeks ending 27 January 2018. The total increase in retail sales amounted to £442.5m, with UK and Europe up 7.7% (6.4% in constant currency) to £301.1m, US and Canada up 16.2% (12.4% in constant…
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7 MarchOnline & Digital
Shop Direct appoints Henry Birch as new CEO
Shop Direct, which operates digital department stores Very.co.uk, Littlewoods.com and VeryExclusive.co.uk, has appointed Henry Birch as its CEO. Birch will join Shop Direct later this year as he is currently chief executive officer of the FTSE 250-listed Rank Group, which owns and operates Grosvenor Casinos and Mecca Bingo alongside several…
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