Multichannel
This coverage explores multichannel retail strategies and execution across the UK sector, examining how retailers integrate physical stores, e-commerce, and digital platforms. Reporting includes initiatives to improve customer experience, technology adoption, operational challenges, and leadership decisions — providing retail professionals with insight into effective multichannel operations and their commercial impact.
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May- 2019 -7 MayHigh Street
New Look reduces debts by £1bn
Fashion retailer New Look has announced it has reduced existing long term debt by £1bn to £350m, as part of its comprehensive financial restructuring. Furthermore, the restructure delivered £150m of new long term capital in the form of new Senior Secured Notes (SSN), which has been used to repay the…
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Apr- 2019 -25 AprilOnline & Digital
Online retail sees ‘subdued’ growth in March
Online retail recorded growth of just 5% year-on-year (YoY) in March, compared with 18.9% last year, according to the latest IMRG Capgemini eRetail Sales Index. While still positive growth, the “subdued performance” fell significantly below the three (+7.5%), six (+7.1%) and 12- (+10.2%) month rolling averages. Breaking it down further,…
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12 AprilAdvice
Top four golden benefits of dropship
With the inexorable rise of e-commerce, consumers have become increasingly discerning and demanding. The key battle grounds for retailers have become focused around product choice, convenience and speed. Whilst almost all retailers recognise the urgency to improve their multichannel offerings, only a few are effectively delivering. Most retailers, in trying…
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10 AprilHigh Street
Dunelm sees Q3 revenues rise 12.5%
Homewares retailer Dunelm has reported a 12.5% rise in like-for-like revenue during Q3 attributed to strong growth in online sales. For the 13 week period ending 30 March 2019 Dunelm’s store revenue over its 169 stores increased by 9.8% year-on-year, however growth was primarily driven by online revenue on Dunelm.com…
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Mar- 2019 -18 MarchPeople Moves
Moss Bros appoints Joules CEO as new director
Men’s fashion retailer Moss Bros has appointed Colin Porter as its new non-executive director, effective 18 March 2019. According to the retailer, Porter will become chairman of the company following its AGM in May 2019, when, as part of the board’s succession planning, the current chairman, Debbie Hewitt, will retire…
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4 MarchOnline & Digital
QVC UK introduces social commerce
Television shopping channel, QVC UK, is introducing social commerce to its offering to create a “discovery-led shopping experience”. Social commerce is a form of e-commerce that involves social media and online media to aid the online buying and selling of products or services. The multi-platform retailer has partnered with social…
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Feb- 2019 -22 FebruaryComment
The ever-demanding omnichannel world – leading the charge with leadership
The battle to gain and retain consumers continues across sectors and markets. As the National Retail Federation’s largest global retail conference and expo highlighted earlier this year, the winners will be those that have the ability to create a seamless end-to-end experience digitally as well as in-store, as well as…
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22 FebruaryM&A
Martin Newman announces DownYourHighStreet.com investment
Retail expert, Martin Newman has announced he has invested in e-commerce platform, DownYourHighStreet.com, bringing its told investment raised this funding round to £272,060, 81% more than its target. The platform, created specifically for independent bricks and mortar retailers to grow their e-commerce business, will officially launch in June and currently…
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13 FebruaryHigh Street
Dunelm profits and sales jump as it reveals Brexit stockpiling
Furniture and homewares retailer Dunelm has seen its profits and sales jump it its latest half-year results, as it also revealed it is stockpiling ahead of Brexit. Dunelm’s profit before tax grew 16.7% to £70m while like-for-like revenue rose 6.9% to £506m for the six months to the end of…
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7 FebruaryClothing & Shoes
Click-and-collect market to grow to £9.8bn by 2023
The UK click-and-collect market is set to rise 45.8% over the next five years to reach £9.8bn by 2023, according to analytics company GlobalData. However, growth is expected to slow as the fulfilment method matures and services offered by retailers are optimised. The company’s latest report, ‘Click & Collect in…
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