Multichannel
This coverage explores multichannel retail strategies and execution across the UK sector, examining how retailers integrate physical stores, e-commerce, and digital platforms. Reporting includes initiatives to improve customer experience, technology adoption, operational challenges, and leadership decisions — providing retail professionals with insight into effective multichannel operations and their commercial impact.
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Apr- 2018 -12 AprilAdvice
Why retailers should be empowering staff with the same tech they offer customers
Often, tech is the only thing that really differentiates one business from another, so it’s clear to see why retailers place such importance on empowering consumers in any way they can. Whether it’s click and collect, online shopping, next day delivery or improved in-store experiences, there’s constant one-upmanship. As a…
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Mar- 2018 -23 MarchOnline & Digital
‘Beast from the East’ drives online retail sales
UK online retail sales were up +13.1% year-on-year (YoY) in February, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. A cold snap named the ‘Beast from the East’ hit the UK in the last week of February which Capgemini said meant shoppers make more online purchases,…
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22 MarchClothing & Shoes
Ted Baker sees retail sales increase by 10.4%
Fashion brand Ted Baker has reported a 10.4% increase in its retail sales in the 52 weeks ending 27 January 2018. The total increase in retail sales amounted to £442.5m, with UK and Europe up 7.7% (6.4% in constant currency) to £301.1m, US and Canada up 16.2% (12.4% in constant…
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7 MarchOnline & Digital
Shop Direct appoints Henry Birch as new CEO
Shop Direct, which operates digital department stores Very.co.uk, Littlewoods.com and VeryExclusive.co.uk, has appointed Henry Birch as its CEO. Birch will join Shop Direct later this year as he is currently chief executive officer of the FTSE 250-listed Rank Group, which owns and operates Grosvenor Casinos and Mecca Bingo alongside several…
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1 MarchAnalysis
Delivery heroes will win the day: takeaways from The Delivery Conference 2018
Last week’s Delivery Conference was themed “Leaders and Heroes” and as I absorbed the sense of mission and energy among the delegates it struck me that this was a very appropriate theme for an industry that has its roots far back in history, where often it took a heroic physical…
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Feb- 2018 -20 FebruaryElectrical
2,500 jobs at risk as Maplin races to avoid administration
Up to 2,500 shop staff jobs are at risk as electrical retailer Maplin tries to avoid administration. Rutland Partners, which took control of Maplin in 2014, is in talks with potential buyers, with pre-pack administration being considered as an option if a sale cannot be completed, according to reports. The…
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7 FebruaryAnalysis
Why retailers are struggling to bridge the omnichannel gap
The last decade has seen a huge shift in the retail industry with perpetual change and monumental technological advancements leaving behind an incredibly fast-paced, hypercompetitive environment. The modern customer now expects a quick, convenient and seamless experience, regardless of how or where they choose to purchase products. They expect merchants…
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Jan- 2018 -22 JanuaryAdvice
How can retailers overcome the omnichannel challenges?
Consumers’ demands on retailers have intensified in the past decade. Previously, having an online store to accompany your physical shop was seen as a luxury, now it is essential and online shopping has taken the next step to meet customer demand. Consumers want the ability to shop seamlessly across multiple…
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16 JanuarySport & Leisure
JD Sports raises profit forecast after strong Christmas
Sportswear and outdoor retailer, JD Sports, has raised its annual profit forecast after continuing a strong performance through the second half of 2017 with an “encouraging” Christmas period. Group profit before tax for the year to February 3 is expected to reach £300m, ahead of analyst expectations of £270m –…
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