Logistics
This coverage examines logistics operations and challenges within the UK retail industry. Reporting highlights supply chain strategies, warehouse management, delivery networks, technology integration, and responses to disruption. Focused on efficiency and resilience, it provides retail executives and managers with insights to optimise operations, reduce costs, and improve customer fulfilment across channels.
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Jan- 2020 -15 JanuaryAnalysis
Boohoo more valuable than M&S – a sea-change encapsulated
From a purely journalistic standpoint it is now a de facto cliché to refer to Marks and Spencer as the “high street bellwether”, yet that is the status it has held for so many decades. The once mighty monolith was the first British retailer to reach a market capitalisation of…
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14 JanuaryComment
How to: Proper supply chain management
“We are forced to work against our will” said the message in the Christmas card opened by a young English school girl planning to write her own wishes in the card. After the discovery of this message from a worker in a Chinese prison, Tesco’s supply chain management has been…
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10 JanuaryComment
Retailers have more to do to meet consumer demand for deliveries
With the Christmas rush in full flow, the pressure is on for retailers to provide their customers with a platinum service. As a result of the ecommerce explosion over the last decade, consumers’ shopping habits and expectations have changed dramatically. From weekend deliveries, more precise delivery options, to same day…
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2 JanuaryComment
How customer-centricity is the key to the online grocery market
The British online grocery retail market is set to grow by almost nine per cent over the next five years according to IGD—meaning the UK has one of most voracious appetites for grocery delivery. But that means supermarkets are now facing competition from multiple sources, including traditional retailers offering home…
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Dec- 2019 -18 DecemberComment
Returns and fraud – two key issues for e-commerce in 2020
While returns continue to be a fact of life for retailers for a number of reasons, one area they can control is in having accurate customer address data. This will play a key role in reducing the frequency of ‘return to sender’ scenarios. The issue today is the reliance by…
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17 DecemberComment
Why shoppers want simple sustainability
The Black Friday and Cyber Monday shopping spike is putting packaging into perspective for shoppers and creating demand for simple sustainability. Retailers should strive to deliver quick and clear eco messages when it comes to packaging. Going green Sustainability has repeatedly hit the headlines again this year and we can…
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6 DecemberComment
Why shoppable social media means retailers must embrace returns
Growing social commerce This year marks 25 years since the first secure online transaction was completed, signalling the birth of online shopping and changing the face of retail. Ecommerce has come a long way since 1994, with increasingly sophisticated advertising and sales tools making online shopping more targeted and convenient.…
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4 DecemberSupermarkets
Morrisons appoints two new senior members
Morrisons has appointed two senior executives , naming a new chief financial officer and new chief operating officer. The ‘Big Four’ supermarket has appointed Trevor Strain, current group chief finance and commercial officer, has been promoted to chief operating officer and Michael Gleeson has been appointed as chief financial officer.…
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Nov- 2019 -28 NovemberAdvice
How online retailers can reduce the impact of festive returns
Peak season is just around the corner and this year more than a quarter (28%) of UK shoppers expect to spend more online during the 2019 Christmas shopping season than in 2018. With Black Friday and Cyber Monday now both staple fixtures in the calendar for shoppers and brands, millions…
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25 NovemberComment
How can social media be used to build customer loyalty?
The UK’s high street retailers are continuing to struggle – in September 2019 analysts recorded the highest net closure rate since records began. 1,234 chain retailers closed shop in the first half of 2019, which is more than any other period since monitoring started in 2010. This is largely driven…
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