HR
This coverage focuses on human resources strategies and workforce management within the UK retail industry. Reporting highlights recruitment trends, staff retention, training and development, workplace policies, diversity and inclusion initiatives, and leadership approaches to managing retail employees. Designed for executives and managers, it offers insights to support effective HR practices and strengthen organisational performance.
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Jun- 2019 -5 JuneAdvice
Personalisation and its role in retail
In order to encourage footfall and, by extension sales, retail stores are having to work twice as hard to stand out. This is particularly true for bricks-and-mortar stores, where competition is not only restricted to other stores in the area but the digital platform too. But both offline and online…
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4 JuneAdvice
The foundations of a successful retail marketing campaign
We all know that in-depth market research is an opportunity to find out exactly what your customers want, as well as uncovering barriers to purchase. A high street retailer, targeting aspirational shoppers, may find people want to buy a product or service but perceive it to be too expensive or…
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3 JuneAdvice
Why retailers should add automation to their contact centres
In the face of a struggling UK high street, retailers need to do whatever they can to boost sales and draw in customers. Many have already turned to emerging technology like Artificial Intelligence (AI) to help grow online purchases in the face of plummeting in-store sales, and this is a…
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May- 2019 -29 MayAdvice
Disrupting physical: Who needs a store?
Only a few months ago, I was discussing the longevity of the high street with an e-commerce director at a luxury furniture retailer. Recalling the closing down sales in my local House of Fraser, I suggested it was just the beginning of an industry-wide revolution. His response surprised me. “It’s…
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24 MayAdvice
Achieving sustainable growth through digital in an unstable time
How much do you use your smartphone? I recently tracked my own personal usage and found that I use my phone for about three hours a day, receiving around 250 notifications and unlocking my phone around 100 times in the process. I’m sure these numbers would be relatable to many…
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24 MayAnalysis
Pivoting on experience to revive the UK high-street
It’s no secret that it’s a troubling time for the UK high-street. The recent news that Boots might be considering store closures globally following “its most difficult quarter” since the retailer’s formation is the latest brushstroke of a much larger picture. Global Data, the market research firm, points the reason…
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22 MayAnalysis
Is retail cashing out on PoS?
Last month saw Sainsbury launch the UK’s first till-free store, with its Holborn Circus store in London undergoing a complete refurbishment to remove the checkout area and tills. The three-month trial at the store, where 82% of transactions were cashless prior to the start of the trial, allows shoppers to…
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21 MayAdvice
Retail landlords must stay focused in the face of CVAs
Recently announcing its restructuring plans, Debenhams has joined a long line of casualties for the UK High Street. With the culture of company voluntary arrangements (CVAs) still apparent, it is often the commercial landlords who find themselves left high and dry, faced with losing tenants and slashes to their rental…
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17 MayComment
How Making Tax Digital is going to help the retail sector
Shop closures are an all too familiar scene. A recent study by The Guardian found that English and Welsh town centres have lost 8% of their shops on average since 2013 (equating to 40 shops per town centre). While the sector is riding the waves of a storm, the digitisation…
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17 MayComment
Brands vs the people: the rise of independent online retailers
After the hard knock the UK’s retail sector took following the 2008 financial crash, things are finally starting to look brighter. Consumers are driving this up-turn with their clicks; with the majority of Gen Z and Millennials now choosing to do most of their shopping online. This year, more than…
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