Click and Collect
This coverage explores the development and impact of click and collect services in the UK retail sector, focusing on customer behaviour, logistics, technology, and in-store operations. Reporting highlights how retailers optimise click and collect to enhance convenience, drive footfall, and improve efficiency — providing insight for executives, managers, and professionals managing omnichannel strategies.
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Aug- 2018 -7 AugustClothing & Shoes
New Look reports profit rise
New Look has reported it has stabilised its profits, supported by an overachievement of its cost savings. For the 13 weeks to 29 June 2018 the retailer’s EBITDA was up 1.5% to £27.6m, which was stabilised by £70m annualised cost savings in Q1. Its underlying operating profit up 19% at…
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May- 2018 -8 MayAnalysis
Bricks and Clicks: great CRM requires great customer experiences
Fifteen or so years ago the retail experience became polarised: retail stores satisfied instant fulfilment but online was the first destination for the cheapest price possible. Online enabled better quality customer purchasing data than was feasible in store, so become the focus of most brands. Industry talk was about when…
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Apr- 2018 -24 AprilAdvice
How retailers can avoid customer dissatisfaction over the coming years
The ways in which we shop have constantly evolved. Whether it’s a greater shift to online shopping, card spending overtaking cash, or the introduction of contactless payments – retailers have to cope with, and adapt to, the changes brought on by consumer trends and technological progress. The speed of change…
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12 AprilAdvice
Why retailers should be empowering staff with the same tech they offer customers
Often, tech is the only thing that really differentiates one business from another, so it’s clear to see why retailers place such importance on empowering consumers in any way they can. Whether it’s click and collect, online shopping, next day delivery or improved in-store experiences, there’s constant one-upmanship. As a…
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Mar- 2018 -1 MarchAnalysis
Delivery heroes will win the day: takeaways from The Delivery Conference 2018
Last week’s Delivery Conference was themed “Leaders and Heroes” and as I absorbed the sense of mission and energy among the delegates it struck me that this was a very appropriate theme for an industry that has its roots far back in history, where often it took a heroic physical…
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Jan- 2018 -23 JanuaryNews
‘Ghosted’ customers cost repeat sales
UK consumers who feel abandoned by a retailer following a purchase are less likely to purchase from the store again, a new survey finds. Narvar and YouGov asked 3000 UK consumers to uncover their biggest bugbears when shopping with online retailers. The study shows that retailers are failing to secure…
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22 JanuaryAdvice
How can retailers overcome the omnichannel challenges?
Consumers’ demands on retailers have intensified in the past decade. Previously, having an online store to accompany your physical shop was seen as a luxury, now it is essential and online shopping has taken the next step to meet customer demand. Consumers want the ability to shop seamlessly across multiple…
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Nov- 2017 -21 NovemberAdvice
Black Friday: Don’t forget your returns strategy
As we head towards Black Friday, retailers are once again fully focussed on what will be the biggest UK shopping period of the year. With analysts predicting that consumers will spend in excess of £7 billion over Black Friday week in 2017, retailers can be forgiven for adopting a ‘stack ‘em high and ship ‘em…
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15 NovemberUncategorized
Waitrose launches self-serve check-in for ‘click and collect’ orders
Waitrose has launched self-service check-in for John Lewis ‘click and collect’ orders in 140 stores in time for Black Friday which falls on 24th November this year. Customers in these stores will have the choice to register their order number via iPads at the Welcome Desk when they arrive so…
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