Carphone Warehouse
This coverage focuses on Carphone Warehouse’s role and strategy within the UK mobile and consumer electronics retail market. Reporting covers store network changes, digital sales initiatives, partnerships with networks and manufacturers, financial updates, marketing activity, and leadership movements — providing insights for retail executives, category managers, and professionals overseeing technology retail and telecoms partnerships.
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May- 2019 -21 MayPeople Moves
WH Smith CEO to step down
WH Smith’s group chief executive, Stephen Clarke has announced he is stepping down from his role on 31 October 2019, after 15 years with the company. The newsagent also announced that Carl Cowling will be appointed as group chief executive as successor to Clarke, as part of its long-term succession…
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Mar- 2019 -21 MarchOnline & Digital
Carphone Warehouse rebuked over ‘Cyber Monday’ promotion
Carphone Warehouse has been rebuked by the Advertising Standards Authority (ASA) over an iPhone promotion. Four complainants who had attempted to take up the offer which stated “Apple iPhone XR £36.00 P/M free handset 100GB data cyber monday”, and were later told their order could not be processed, challenged whether…
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13 MarchElectrical
Dixons Carphone fined £29m for mis-selling ‘Geek Squad’ product
The Financial Conduct Authority (FCA) has fined Carphone Warehouse £29,107,600 for failings that led to the mis-selling of ’Geek Squad’, a mobile phone insurance and technical support product. The watchdog found The Carphone Warehouse failed to give its sales consultants “the right training to give suitable advice” to customers purchasing…
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Dec- 2018 -12 DecemberTechnology
Shares dive as Dixons Carphone reports £440m H1 loss
Dixons Carphone has reported losses before tax of £440m in its half-year trading report, compared with the profit before tax of £54m last year, as shares in the company dived by 8.71% to 137.75p. The business said the figures were a result of non-headline charges of £490m, attributed to a…
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Oct- 2018 -4 OctoberAdvice
What is an administration pre-pack, and how might it affect retail suppliers?
2018 has been a difficult year for retailers: East, Maplin, New Look, Carpetright, Carphone Warehouse, Poundworld, Mothercare, Toys ‘R’ Us, House of Fraser, and Homebase have all stumbled to varying degrees. For House of Fraser, Mike Ashley (via his SportsDirect group) arrived as a ‘white knight’, using an administration pre-pack…
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Jul- 2018 -12 JulyAdvice
The end of the high street as we know it?
A week doesn’t go by without another retailer hitting the headlines. M&S, Poundworld, Carphone Warehouse, Mothercare and House of Fraser have all recently announced store closures, rocking the already fragile high street. The dominance of online shopping has been cited by many as the reason for the closures, with…
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May- 2018 -29 MayHigh Street
Carphone Warehouse to close 92 stores this year
Carphone Warehouse CEO Alex Baldock has announced that the company will close 92 stores by the end of the year. In a trading update that also focuses on the electrical and mobile phone retailer’s 2018/19 outlook Baldock said the company is taking “early action” as a result of a warning…
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Mar- 2018 -26 MarchAdvice
Imagined ownership: four steps to nudge customers closer to purchase
Lately, when opening the Asos app on my phone, I’ve been struck by how keenly they’re pushing their ‘try before you buy’ scheme. “30 days: no fees, no interest,” the app boasts. And just the other day, a colleague told me about arriving home to find her husband trying on…
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6 MarchClothing & Shoes
Jigsaw CEO Peter Ruis departs with immediate effect
Jigsaw CEO Peter Ruis has quit his role at the fashion retailer with immediate effect, after four years at the helm of the business. He will be replaced by Jigsaw’s chairman Charles Atterton who the company said “will return to an executive role” having previously been joint CEO with Jigsaw’s…
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Jan- 2018 -11 JanuaryGovernment
Carphone Warehouse fined £400,000 for security data breach
Carphone Warehouse has been fined £400,000 by the Information Commissioner’s Office (ICO), after a data breach allowed unauthorised access to the personal data of over three million customers and 1,000 employees. The compromised data included names, addresses, phone numbers, dates of birth, marital status and, for more than 18,000 customers,…
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