Automation

Five insights to drive momentum in the retail sector

Businesses around the world are in the midst of an intense period of transformation. Not only are consumers taking charge…

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How to thrive in the instant gratification era

We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music,…

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The retail evolution and RFID – Ushering in the era of retail 3.0

Adoption of disruptive technologies is just that…disruptive. Yet, although implementing disruptive innovation can present a range of challenges, a business…

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Retailers should capitalise on the fluid workforce to gain competitive advantage

The rise of digital has completely transformed the retail landscape, bringing with it a raft of new opportunities – and…

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The role artificial intelligence has to play in retail

There’s no doubt about it; the retail sector is in the middle of a revolution. While customer service has always…

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Try-before-you-buy is causing a ‘returns tsunami’

Try-before-you-buy (TBYB) is a new shopping trend that enables customers to order multiple items before deciding what they’d like to…

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The rise of automated customer care

In a world where response and resolution times are coming under increased scrutiny, we’re seeing more retailers look for effective…

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An algorithmic approach to more personalised customer relationships

Personalisation in retail is not new – this is what retailers have been doing since the days of the little…

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My retail trend predictions for 2018

Rife with advancements in technology, new financial regulations and waves of thinking, the landscape of modern business is constantly evolving;…

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The evolution of customer care

We live in an increasingly digital world. Throughout the day, consumers use multiple devices and channels to communicate with, and…

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