Automation
This coverage examines the role of automation in the UK retail sector, focusing on technology adoption, workforce impact, operational efficiency, and supply chain innovation. Reporting highlights how retailers implement automation to improve productivity, reduce costs, and respond to consumer expectations — offering insight for executives, managers, and professionals driving transformation in retail operations.
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Sep- 2018 -20 SeptemberComment
Automation and AI in retail: friend or foe?
We hear a lot about the high street dying, but that’s not quite right. The high street is changing. Automation (and, in the future, AI) is changing the retail landscape. One of the reasons digital retailers like Amazon are so successful is ease-of-purchase, and this is down – in large…
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Aug- 2018 -22 AugustAdvice
The four pillars of expert customer service in fashion retail
According to the Business of Fashion report, fashion retailers face three main challenges in 2018. First, they’re facing economic challenges caused by global competition and the increase in adoptions of new technology. Second, they’re operating in a world where customers are constantly connected and expect a seamless service across all…
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Jul- 2018 -17 JulyAdvice
The future of contact centres in retail
We are all familiar with contact centres; they are the places we call when we feel unhappy with, confused or annoyed by a brand, or when we need information about a product or service. Recently, technology has given us more ways than ever to contact these helpful people — even…
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Jun- 2018 -12 JuneHigh Street
Almost half of consumers prefer independent stores
New research has found that nearly half (42%) of consumers would shop with an independent retailer because they prefer to support smaller operations over a larger retailer. The YouGov research commissioned by marketing automation suite Pure360 also found that awareness of the smaller operations is growing, with 63% of consumers…
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12 JuneComment
Fast Fashion: The global battle
The fast fashion landscape is a crowded space. Spend a couple of minutes on a train platform, browsing Instagram, scrolling through Twitter or watching YouTube and the vast array of adverts, celebrity endorsers, vloggers and other assorted brand affiliates makes it clear that a fierce battle for the wallets of…
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5 JuneComment
The scale of retailers’ underpreparedness
Against the backdrop of compressed margins and relentless competition from the large retailer players such as Amazon, and with more than 45,000 retailers reporting to be in financial distress, it’s no exaggeration that the retail landscape is now a battle for survival – with omnichannel at the epicentre. We recently…
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4 JuneAdvice
Retail and ROI: how to minimise cost and maximise value
In the current retail environment, major players all over the UK are closing stores – including House of Fraser, New Look, and Marks & Spencer. Given this state of affairs, it’s more important than ever before for retailers to maximise their marketing investment for greater return on investment (ROI). And…
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May- 2018 -15 MayAdvice
Five insights to drive momentum in the retail sector
Businesses around the world are in the midst of an intense period of transformation. Not only are consumers taking charge of where, when and how they shop, but the rise of automation is having a profound impact on how businesses engage with their customers. A recent study by Deloitte argues…
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4 MayAnalysis
How to thrive in the instant gratification era
We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music, books and podcasts. We value the ability to buy quickly, easily and are getting less and less patient when it comes to waiting for orders to be delivered and new…
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Apr- 2018 -25 AprilAnalysis
The retail evolution and RFID – Ushering in the era of retail 3.0
Adoption of disruptive technologies is just that…disruptive. Yet, although implementing disruptive innovation can present a range of challenges, a business model that is stagnant for decades cannot remain successful indefinitely and is vulnerable to the next wave of innovation. This is the driving force behind the evolution of the retail…
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