Automation
This coverage examines the role of automation in the UK retail sector, focusing on technology adoption, workforce impact, operational efficiency, and supply chain innovation. Reporting highlights how retailers implement automation to improve productivity, reduce costs, and respond to consumer expectations — offering insight for executives, managers, and professionals driving transformation in retail operations.
-
Jun- 2019 -11 JuneAdvice
Why retailers shouldn’t bank on PSD2 for protection
On 14 September 2019, the second Payment Services Directive (PSD2) will come into effect, introducing Strong Customer Authentication (SCA) requirements and important ramifications for retailers. Designed to boost consumer protection and reduce opportunities for fraud at the point of transaction, SCA will mandate merchants to apply multiple checks to authorise…
Read More » -
7 JuneAdvice
How FMCG retailers are personalising our supermarkets
Sometimes, the world seems to just turn too quickly; work projects pile up, kids’ schedules get too hectic – even taking the time to pick out a healthy meal at the supermarket can seem like an overwhelming task. As both consumers and busy people, many of us crave convenience when…
Read More » -
3 JuneAdvice
Why retailers should add automation to their contact centres
In the face of a struggling UK high street, retailers need to do whatever they can to boost sales and draw in customers. Many have already turned to emerging technology like Artificial Intelligence (AI) to help grow online purchases in the face of plummeting in-store sales, and this is a…
Read More » -
May- 2019 -17 MaySupermarkets
Waitrose & Partners plans to ‘treble’ size of online operations
Waitrose and Partners has announced plans to treble the size of its online grocery operation to a £1bn business over the next three years, working in partnership with Today Development Partners (TDP) . According to the grocer, the move with TDP, which is headed by Jonathan Faiman and Mo Gawdat,…
Read More » -
15 MayComment
How AI-powered robots are transforming the retail world
AI-powered robots are transforming traditional warehouses into smart ones, enabling teams to fulfill orders more efficiently, reduce manual lifting and improve stock control. Now they promise to do the same for retail, says Red McKay, of Bossa Nova Robotics. The world’s biggest and most successful manufacturing, warehousing and e-commerce firms…
Read More » -
Mar- 2019 -22 MarchAnalysis
Why retailers should put the customer at the heart of digital transformation
There are so many technology solutions available to the retail sector that arguably the most critical step in investing in this area is to separate the technology that will drive business growth from that which will end up being just another toy in the toy box. In previous eras, technology…
Read More » -
Feb- 2019 -20 FebruaryAdvice
Shopping for software ahead of Making Tax Digital
The Making Tax Digital (MTD) initiative is designed to be a cost and time saving exercise both for the Exchequer and the small businesses that must comply. Almost three million businesses will be affected by MTD when it comes into effect in April 2019, and it offers a real opportunity…
Read More » -
13 FebruaryAdvice
Sustaining success: Luxury fashion and the environment in 2019
Environmental concern is high on the agenda for retailers of all sectors, shapes and sizes at present, and as we look ahead to a new year the signs are that luxury fashion players are going to need to prove their eco-credentials if they are to maintain their brand equity in…
Read More » -
7 FebruaryAdvice
Auto-replenishment: Is this how we want to shop in the future?
From supermarkets automating their stock systems, to consumers installing Amazon Dash buttons in their homes, auto-replenishment is a hot topic for many retail experts. Whatever happens in 2019, retailers will undoubtedly face a difficult year ahead, but will it be the teams harnessing and investing in new technology that come…
Read More » -
Jan- 2019 -15 JanuaryComment
Three retail predictions that didn’t happen in 2018 – but might in 2019
Today, customers are fortunate enough to have a wide variety of options to choose from when shopping online. However, this means that shopping expectations – and habits – have changed. Retailers must ensure they offer a seamless shopping experience for customers, that meets buyer needs; otherwise, they risk losing out…
Read More »
