Automation

The case for personalisation

From the dawn of modern consumerism offering a personal touch was a key differentiator for high-quality retailers and service providers…

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The changing face of the retail car park

Over the next decade we will see a seismic shift in the way we travel from A-B. Widespread automation, together…

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Four key trends for the rest of the retail year

As retailers strive to find ways to innovate and attract customers back to the high street, we are seeing new…

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Why retailers shouldn’t bank on PSD2 for protection

On 14 September 2019, the second Payment Services Directive (PSD2) will come into effect, introducing Strong Customer Authentication (SCA) requirements…

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How FMCG retailers are personalising our supermarkets

Sometimes, the world seems to just turn too quickly; work projects pile up, kids’ schedules get too hectic – even…

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Why retailers should add automation to their contact centres

In the face of a struggling UK high street, retailers need to do whatever they can to boost sales and…

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Waitrose & Partners plans to ‘treble’ size of online operations

Waitrose and Partners has announced plans to treble the size of its online grocery operation to a £1bn business over…

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How AI-powered robots are transforming the retail world

AI-powered robots are transforming traditional warehouses into smart ones, enabling teams to fulfill orders more efficiently, reduce manual lifting and…

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Why retailers should put the customer at the heart of digital transformation

There are so many technology solutions available to the retail sector that arguably the most critical step in investing in…

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Shopping for software ahead of Making Tax Digital

The Making Tax Digital (MTD) initiative is designed to be a cost and time saving exercise both for the Exchequer…

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