ASOS
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Oct- 2019 -14 OctoberAdvice
Returns: Can you charge the customer?
“Can I charge for returns?” Well… Yes. But of course, it isn’t quite as simple as that. What to do about returns is one of the biggest challenges facing internet retailing. Fast fashion – and ASOS in particular – have struggled to deal with the increasing tendency for consumers (particularly…
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Sep- 2019 -3 SeptemberAdvice
Fast fashion and the role that retailers have to play in tackling it
The fashion industry has never been without its critics, but today it seems to be drowning in them. PETA’s iconic ‘I’d rather go naked than wear fur’ billboard campaign of the early nineties, when the likes of Kim Basinger, Pamela Anderson and Christy Turlington were persuaded to get their kit…
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Aug- 2019 -7 AugustComment
Buy Now, Pay Later: Here to stay?
The idea of Buy Now, Pay Later has always been around in the retail market, with companies such as Layaway operating with US supermarket giant Walmart for decades. Yet with the rise in popularity of the electronic credit card halting the growth of this form of payment option in the…
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Jul- 2019 -18 JulyHigh Street
Asos issues profit warning amid ‘operational issues’
Online retailer Asos has issued its third profit warning this year, on the release of its trading statement for the four months up to 30 June. The retailer cited “operational issues” as one of the contributing factors to the profit warnings, and the expected steep decline in profits. The retailer…
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18 JulyAdvice
How retailers can safeguard against serial returners
Serial returners are having a drastic impact on ecommerce retailers. In 2018, online returns from clothing cost UK retailers £70bn. With the roll-out of ‘buy now, pay later’ services, such as Klarna, are retailers encouraging shoppers’ non-committal attitude? In recent months, retailers have taken firm action against those abusing returns…
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10 JulyAdvice
The impact of Brexit on the UK retail market
It’s no secret that the UK retail sector is facing a serious crisis, with the demise of several vendors including HMV, Toys R Us and LK Bennett a stark example of companies which have failed to stay afloat. But where did it all begin and what actions can retailers take…
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8 JulyOnline & Digital
Asos prepares to cut 100 head office roles as sales slow
Online retailer Asos is preparing to make around 100 of its head office staff redundant with a source saying the company’s marketing department is under threat. According to the Sunday Times, this is due to a slowdown in sales and a “botched” attempt to open a warehouse in America. In…
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1 JulyAdvice
Retail doesn’t need a level playing field, it needs nurtured players
Barely a day goes by without another news story about a high street name in trouble. There’s no doubt that the Great British High Street is undergoing a tumultuous period. But there’s still a lot of debate about what precisely underlying cause of these issues are. Much has been made…
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Jun- 2019 -14 JuneOnline & Digital
Asos brings models to customers’ homes with new Virtual Catwalk
Online fashion retailer Asos has today (14 June) announced the launch of ‘Virtual Catwalk’, its first augmented reality (AR) experience. Available now through the Asos app on iOS 11.3 devices and above globally, the Virtual Catwalk test will run on 100 new-in Asos Design products. Simply by pointing their smartphone…
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11 JuneAdvice
Understanding the true cost to serve
The boom in the e-commerce industry over the last 10 years has led to a saturated marketplace, with retailers facing competition from every angle: pureplay, omnichannel and Direct to Consumer. This saturation has resulted in a fiercely competitive marketplace, and will be worth over €200bn (£178bn) in the UK by…
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