Online & Digital
Online & Digital covers the innovations, strategies and technologies driving the growth of e-commerce and digital retail across the UK. This category explores how retailers and brands are adapting to evolving consumer behaviour, omnichannel expectations and the rapid pace of technological change.
Coverage spans website performance, digital marketing, data analytics, online fulfilment, and the integration of AI and automation in customer experience. Retail Sector’s Online & Digital section delivers expert insight into how digital transformation is redefining retail operations and competitiveness — helping professionals stay ahead in an increasingly connected marketplace.
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Oct- 2025 -14 October
Gear4music lifts profit forecast as H1 sales rise 31%
Gear4music has raised its full-year earnings forecast after reporting a 31% rise in revenues for the six months to 30 September. The online retailer of musical instruments and equipment said revenue growth accelerated from 27% in the first quarter to 34% in the second, supported by higher sales across its…
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8 October
Oak and More reports 69% revenue rise and £6.2m profit boost
Furniture retailer Oak and More has reported a 69% rise in annual revenue and a £6.2m improvement in profitability for the year to 31 January 2025, as it continues to expand across the UK. The company, formerly known as Oak Furniture Superstore, achieved sales of £30.9m for the year, up…
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2 October
Reeves set to scale back business rates plans for large retailers
Chancellor Rachel Reeves is reportedly planning to scale back plans to raise business rates on big retailers after warnings it could push up food prices, according to the Financial Times. The news comes after the Treasury had planned to put properties worth more than £500,000 into the highest tax band…
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Sep- 2025 -26 September
Amazon to pay $2.5bn in FTC settlement deal over Prime membership claims
Amazon has agreed to pay $2.5bn (£1.72bn) to settle allegations that it enrolled millions of consumers into Prime subscriptions without their consent and made it unnecessarily difficult to cancel. The settlement with the Federal Trade Commission (FTC) includes a $1bn (750m) civil penalty and $1.5bn (£1.712bn) in refunds to affected…
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19 September
Deliveroo chief executive to step down following DoorDash takeover
Deliveroo has announced that founder and chief executive Will Shu will step down after 13 years leading the food delivery platform. The news comes after Deliveroo agreed to a £2.9bn takeover by US rival DoorDash. Before founding Deliveroo in 2012, Shu studied for an MBA at the Wharton School and…
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17 September
Moonpig remains on track to meet FY26 guidance
Moonpig has announced that it remains on track to meet its FY26 guidance after reporting trading was in line with expectations since the start of the financial year (commencing 1 May 2025). The online greeting card and gifting group has seen revenues grow by 10% year-on-year since the start of…
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4 September
Ebay launches Authenticity Guarantee for apparel in the UK
Ebay has expanded its Authenticity Guarantee to apparel in the UK, offering shoppers greater confidence when buying pre-loved designer fashion. The service, already trusted for authenticating luxury watches, handbags, sneakers and jewellery, now covers clothing, shoes and accessories. Every eligible item is verified by expert authenticators before reaching the buyer,…
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Aug- 2025 -19 August
ACSO files UK collective action against Amazon over alleged price inflation
Amazon is facing collective legal action in the UK brought by the Association of Consumer Support Organisations, which accuses the tech giant of artificially inflating prices on its marketplace. The Association of Consumer Support Organisations (ACSO) filed an application with the Competition Appeal Tribunal on 14 August seeking a collective…
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15 August
WH Smith completes Funky Pigeon sale
WH Smith has confirmed that it has completed the sale of Funky Pigeon to Card Factory for £24m. Following the disposal, WH Smith has stated that it has completed its move to becoming a pure play global travel retailer. As a result of this deal Card Factory is now the…
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12 August
Prosus gets EU clearance for Just Eat Takeaway acquisition
Prosus has received European Commission approval for its acquisition of Just Eat Takeaway.com, the final regulatory clearance needed to complete the deal. The decision allows it to move ahead with plans to expand in food delivery, consumer platforms and artificial intelligence. Prosus aims to scale AI solutions across Just Eat…
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