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Rethinking the customer journey – reducing cart abandonment

With the high cost-of-living continuing to affect consumers and retailers, and the lack of spending having a knock-on effect on growth, retailers must seek to innovate around the customer journey. Recent research shows that 52% of consumers in the UK cut back on non-essential spending in the first quarter of…

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Is it time to move on? The growing mismatch between retailers and their contact centre providers

Despite the rise of e-commerce, in-person interactions remain vital, with 46% of consumers still preferring to shop in-store for the personal touch and immediate product interaction it provides. However, the expectation for seamless, omni-channel experiences is higher than ever. Brands must integrate their online and offline customer service to meet…

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EV charging hubs are a golden opportunity for the retail sector

The UK is moving towards a net zero future. Widespread adoption of electric transportation is a critical part of reducing emissions to improve public health and working towards a decarbonised transportation system. The SMMT projects that there will be around nine million EVs on UK roads by 2030. As we…

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All aboard for retail’s automation revolution

The retail sector stands at the cusp of a transformation. In an era where economic uncertainty reigns, consumer demand remains unpredictable, yet the expectation for personalized service is unwavering and intensifying.Retailers are grappling with stubborn inflation, supply chain disruptions, and escalating costs, all of which are eroding already thin margins.…

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What to expect at Europe’s 100% plant-based trade show

Leading plant-based manufacturers and solutions providers will form a comprehensive exhibition, covering everything from end products to packaging, ingredients and logistics. Here, attendees can source innovative plant-based products, gain inspiration, discover solutions for their business and network with other business owners. Exhibitors are travelling from around the world to demonstrate…

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How retailers can prepare for the golden quarter

This is a pivotal time for retailers. With just months to go until the “golden quarter” running up to Christmas, staff have their hands full showcasing products to buyers and influencers, while IT managers do their best to build resilience into back-end systems ahead of the seasonal surge in web…

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Case study: TBCo wraps up streamlined operations with Brightpearl

Key facts Fast-growing homeware and fashion brand and certified B-Corp, founded in 2014, operating across a Shopify webstore, physical store and wholesale Live on Brightpearl in just three months, in time for Black Friday peak 82 workflows automated – saving time, boosting efficiency and allowing teams to focus on growth-critical…

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Retailers spend 300 hours a year fighting work admin, study finds

The average retail business is spending nearly 300 hours each year consumed with admin in their day-to-day jobs, according to new research.  The study, from Brightpearl by Sage, who polled over 1,000 businesses, found that on average, retailers are spending an average of 5.7 hours weekly, 24 hours and 38.6…

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E-commerce Outsourcing India: Cynergy BPO – The Impact of VR on CX and the UK’s Retail Industry

Virtual reality is no longer a futuristic concept; it is a present-day reality reshaping how consumers interact with online retailers. By creating immersive, interactive shopping environments, VR offers an unprecedented level of engagement and convenience. This technological leap is particularly significant in sectors like fashion, furniture, and home appliances, where…

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Beyond the basket – driving new revenue streams with embedded finance

Embedded finance is an attractive proposition that can complement retailers’ existing business, increase engagement and drive loyalty. As well as helping remove friction from the customer journey by offering credit options at the point of sale and streamlining the payment process, embedded finance can also help retailers foster longer-term relationships…

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