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Top 3 reasons retailers might struggle to maintain footfall

In today’s competitive retail environment, driving footfall remains the bedrock of any successful brick-and-mortar store. With more big names announcing store closures since Christmas, getting shoppers through the door and ensuring that a visit converts into a sale has never been more important. What are the top turn offs for…

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Why are retailers still talking about channels in 2018?

When it comes to retail, there are two conflicting media narratives. One contends that physical retail is collapsing with an onslaught of reports about retailers shuttering stores and the death of shopping malls. The other argues that physical retail experiences are more important than ever. What these conflicting accounts completely…

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The retail evolution and RFID – Ushering in the era of retail 3.0

Adoption of disruptive technologies is just that…disruptive. Yet, although implementing disruptive innovation can present a range of challenges, a business model that is stagnant for decades cannot remain successful indefinitely and is vulnerable to the next wave of innovation. This is the driving force behind the evolution of the retail…

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How retailers can avoid customer dissatisfaction over the coming years

The ways in which we shop have constantly evolved. Whether it’s a greater shift to online shopping, card spending overtaking cash, or the introduction of contactless payments – retailers have to cope with, and adapt to, the changes brought on by consumer trends and technological progress. The speed of change…

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Retailers should capitalise on the fluid workforce to gain competitive advantage

The rise of digital has completely transformed the retail landscape, bringing with it a raft of new opportunities – and challenges – for companies to grapple with. Not least among these is the emergence of a new generation of ‘asset-light’, pureplay ecommerce businesses, which have dramatically ratcheted up the level…

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SD-WAN de-mystified

IDC predicts that the SD-WAN market will be worth $2.1bn (£1.4bn) in Europe by 2021. That’s a staggering 92% growth each year. The technology has been gathering pace in the US for some time, where it is being widely adopted as the next generation WAN providing cloud access, improved application…

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The best omnichannel retail experience is an invisible one

Have you ordered pizza from Dominos recently? If you have, it’s unlikely that you called the nearby store on the phone to place your order. Online sales in the UK, which includes practically every digital platform imaginable, were up 14.5% year-on-year, representing 77% of all system sales. Once you have…

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Why retailers shouldn’t roll over on their recycling obligations

It can often be a difficult task for retailers to remove, transport and dispose of mattresses and figures show that in the UK, only a small percentage of mattresses are recycled responsibly, with 7.5 million discarded to landfill sites – usually the cheapest, quickest option. From a policy point of…

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How retailers can embrace the power of digital

By 2020, customers will manage an estimated 85% of brand interactions without speaking to a human. The prevalence and richness of digital touchpoints means that companies are accumulating a huge volume of measurable information about their customers.   This information is power, and leaders are using it to learn from…

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What you need to know about consumer packaged goods companies going direct-to-consumer

The retail industry is going through major disruption as more and more innovative consumer packaged goods (CPG) brands are jumping on the direct-to-customer (D2C) e-commerce bandwagon. Given the potential for higher margins, along with direct access to consumers and their data, D2C presents a mouth-watering opportunity many leaders want to explore.…

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