Comment
Comment features expert perspectives and thought leadership from across the UK retail industry. This section includes opinion pieces, analysis, and commentary from senior retail executives, analysts, and sector specialists on the commercial, strategic, and operational forces shaping retail. Retail Sector’s Comment coverage explores issues such as consumer behaviour shifts, technology adoption, sustainability, regulation, and leadership — providing retail professionals with authoritative insight to inform decision-making and strategic planning.
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May- 2018 -8 May
Bricks and Clicks: great CRM requires great customer experiences
Fifteen or so years ago the retail experience became polarised: retail stores satisfied instant fulfilment but online was the first destination for the cheapest price possible. Online enabled better quality customer purchasing data than was feasible in store, so become the focus of most brands. Industry talk was about when…
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4 May
How to thrive in the instant gratification era
We are living in the ‘want now’ generation, from instant streaming of the latest movies and TV shows, to music, books and podcasts. We value the ability to buy quickly, easily and are getting less and less patient when it comes to waiting for orders to be delivered and new…
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3 May
REPORT: Comparing the US and European retail sectors
Dire predictions of mass bankruptcies in the US retail sector in the face of the ecommerce revolution have come true in the so-called “retail apocalypse”. Changing consumer habits with the growing popularity of online shopping and increasingly easy delivery options have led to slack growth, if not declines in…
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2 May
How to make it without faking it
The news landscape has changed beyond all recognition in recent years. With the daily news fix no longer restricted to print media or news bulletins, people can keep up with what’s going on across the globe at any time of day, via multiple resources. 41% of people in the UK…
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1 May
The global growth of menswear and what’s next for men’s fashion
Menswear will outperform the women’s clothing sector across the world by 2020, according to research by Euromonitor International. With a contribution of approximately £380bn to the worldwide clothing and shoes market by the end of the next two years, menswear is growing quicker than womenswear — predicted to develop 2.3%…
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Apr- 2018 -30 April
Mega-trends that are shaping mobile payment platforms
Banks and other financial service providers have a great deal to gain from offering secure mobile payments to consumers eager for no-fuss solutions. Several trends are shaping the design and development of mobile payment solutions today, all aiming to attract increasingly demanding and tech-savvy consumers. What are these trends, and…
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27 April
Top 3 reasons retailers might struggle to maintain footfall
In today’s competitive retail environment, driving footfall remains the bedrock of any successful brick-and-mortar store. With more big names announcing store closures since Christmas, getting shoppers through the door and ensuring that a visit converts into a sale has never been more important. What are the top turn offs for…
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26 April
Why are retailers still talking about channels in 2018?
When it comes to retail, there are two conflicting media narratives. One contends that physical retail is collapsing with an onslaught of reports about retailers shuttering stores and the death of shopping malls. The other argues that physical retail experiences are more important than ever. What these conflicting accounts completely…
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25 April
The retail evolution and RFID – Ushering in the era of retail 3.0
Adoption of disruptive technologies is just that…disruptive. Yet, although implementing disruptive innovation can present a range of challenges, a business model that is stagnant for decades cannot remain successful indefinitely and is vulnerable to the next wave of innovation. This is the driving force behind the evolution of the retail…
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24 April
How retailers can avoid customer dissatisfaction over the coming years
The ways in which we shop have constantly evolved. Whether it’s a greater shift to online shopping, card spending overtaking cash, or the introduction of contactless payments – retailers have to cope with, and adapt to, the changes brought on by consumer trends and technological progress. The speed of change…
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