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Mar- 2019 -28 March
Who are the most impulsive online shoppers in the UK?
The debate rages on as to whether the high street is finished or not, but the exponential rise of online shopping cannot be questioned. The ease in which you can locate an item and have it delivered to your door the next day has meant more and more people now…
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27 March
Three marketing principles for challenging retail conditions
It’s a great time for putting the boot into retail in the UK. With sales growth down year-on-year and 85,000 job losses across the sector, negativity is on-trend. Much of this pressure is being felt by high street retailers: increasing overheads and declining consumer confidence have led to a situation…
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27 March
The future of payment is going mobile
Over the past few years we are seeing a steady decline in cash transactions with two thirds of payments made by card. With the introduction of contactless it is much easier to tap and go rather than take cash out of the bank. Mobile POS or the abbreviated term mPOS…
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25 March
Designing the stores of the future
The ever-increasing shift to online shopping, powered by e-tail giants such as Amazon, and the rise of mobile and social commerce dovetailing the consumer desire for experiences, have impacted the British high street. While retailers are under severe pressure, this is far from the end of physical retail stores. Many…
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25 March
It’s time for brands to prioritise the happiness of millennial shoppers
We now exist in a world where technological innovation is empowering customers to expect more from the brands they deal with, to switch when they’re not happy or satisfied, and share their negative experiences online. Results from a recent study show that millennials can be particularly hard to please. Over…
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22 March
Why retailers should put the customer at the heart of digital transformation
There are so many technology solutions available to the retail sector that arguably the most critical step in investing in this area is to separate the technology that will drive business growth from that which will end up being just another toy in the toy box. In previous eras, technology…
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21 March
How to curb e-commerce fraud as people migrate to online shopping
Figures from the annual BRC Retail Crime Survey report an exponential increase in e-commerce fraud, specifically fraudulent Card Not Present (CNP) refunds. As consumers shift away from spending on the high street and adopt a proclivity for online shopping, e-commerce fraud is growing at twice the rate of e-commerce sales.…
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20 March
Retail should embrace serial returners – not ban them
How do you solve a rising rate of returns? It’s a question which has been asked with more frequently over the last twelve months as retailers grapple with an increasingly returns-savvy customer base. There’s no denying that businesses are feeling the impact. Rebound data indicates that returns cost UK retail…
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19 March
Hard times on the high street
The widespread impact of digital is a daily reality, but few cases have been so apparent to the everyday consumer than the disruption of retail. This trend has contributed to familiar retail names like Toys R Us, BHS and HMV falling into the hands of administrators, at risk of joining…
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18 March
How retailers can keep up with the pace of change
Has the future of retail ever looked so bleak? From crumbling giants like HMV and Hammerson to headline-grabbing losses at Laura Ashley and Paperchase, it’s fair to wonder what the future holds for the high street. Factors like cold weather and inflation haven’t helped the recent slump, but it’s the…
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