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Apr- 2019 -12 April
Top four golden benefits of dropship
With the inexorable rise of e-commerce, consumers have become increasingly discerning and demanding. The key battle grounds for retailers have become focused around product choice, convenience and speed. Whilst almost all retailers recognise the urgency to improve their multichannel offerings, only a few are effectively delivering. Most retailers, in trying…
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11 April
The impact of personalised direct mail
Today, only 18% of retail purchases are made online – yet we are told that the high street is dying in favour of online shopping. Whilst we do live in an increasingly virtual world, the value of traditional sales channels should not be underestimated nor undermined in the marketer’s mind,…
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10 April
Are security cameras the future of retail?
Ask somebody what they immediately think about when someone mentions CCTV and their mind often jumps to the idea of; being watched, invasion of privacy or even the phrase ‘Big Brother’. The tussle between security over privacy remains, but there are new benefits that may be changing the balance in…
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9 April
The ultimate guide to creating a positive CX for mobile
Customer experience (CX) has the power to shape a consumer’s perception of your brand, with research showing that a positive customer experience can have a huge impact in terms of brand loyalty, conversion rates and sales. For this reason, creating a positive CX – by providing customers with an enjoyable…
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8 April
Retail, data security and (re)building trust
Data security may have once been the sole mandate of the IT professional but that is no longer the case. Data breaches have become a fact of life for businesses, occurring numerous times each year worldwide. As a result, the public is now more aware than ever before about the…
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5 April
The global online opportunity for luxury retailers and brands
The global luxury retail industry does not show any sign of slowing down, with the market expected to grow by 3-5% YoY to reach €320-365bn by 2025. Though the luxury sector has been well-known for its initial hesitation to expand online, its steady growth can be attributed to the increased…
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4 April
Securing the future of the UK high street
UK High Streets have reached a ‘tipping point’. That was the view of a recently published parliamentary inquiry report on UK high streets. The shift to online sales (now accounting for 20% of all retail sales); the upward revaluation of business rates, previous planning policies; and local authority financing constraints…
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3 April
How returns became essential in the retail landscape
For as long as people have been able to buy items, they have been returning them. It’s by no means a new phenomenon and retailers across all industries, from technology to fashion know this. However, the rise in online only brands, and online shopping more generally, has seen a steady…
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2 April
Now is the time for UK retailers to rethink the handling of returned stock
As the end of the financial year approaches in April, retailers have several options to begin their spring cleaning. A new fiscal year allows companies to evaluate their spending over the past 12 months and look to make any changes as budgets refresh and new targets are set. With return…
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1 April
Why retail rewards schemes do not necessarily create loyalty
Customer loyalty is not something retailers can afford to take for granted. With only 3% of people saying they feel devoted to their favourite stores, it’s the norm to shop around for the best deals and ‘cheat’ on one’s usual shop of choice. Although consumers still see some of the…
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