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Aug- 2019 -19 August
Retail versus digital – can’t we all just get along?
There’s no doubt about it – consumer behaviour has, without question, been one of the main drivers that has contributed to the volume of store closures that we’re seeing now more than ever before. And in some ways, this ‘shift in consumer behaviour’ is to blame for the ‘bricks versus…
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16 August
The case for personalisation
From the dawn of modern consumerism offering a personal touch was a key differentiator for high-quality retailers and service providers keen to set themselves apart from the rest. Remembering client names, previous purchases or children’s birthdays added that ‘je ne sais quoi’ that bonded retailer to customer. It fostered loyalty,…
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15 August
Responding to sexual harassment in the retail workplace
A recent survey from regional law firm Foot Anstey found just over 1 in 10 (11%) retail workers have experienced “inappropriate touching of a sexual nature” in their current role – with over a third (36%) of those workers believing their employer “could have done more” to prevent it happening. …
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15 August
Staying in the know of the unknown
At a time when retailers are suffering from the biggest fall in sales in more than a decade, according to the Confederation of British Industry, being unprepared in a crisis is simply not an option. With brand reputation being the key to keeping many companies afloat, retailers have to be…
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14 August
COMMENT: First bans for ads breaking UK gender stereotyping rules
As we reported back in May 2018 in the post “CAP considers new rule against harmful gender stereotyping” a review by the Advertising Standards Authority (ASA), the Committees of Advertising Practice’s (CAP), which are responsible for writing and maintaining UK advertising codes) has introduced a new rule on banning harmful…
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14 August
Get yourself a captive audience
I happen to know the high-end perfume shop at London St Pancras does a roaring trade. And I would cheerfully bet a week’s perfume shop profits that the next Duty Free you’re in does pretty okay too. If you’re travelling inside the EU the words ‘Duty Free’ haven’t meant a…
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13 August
Adapting to the new age of retail
Following the recent closures of large-scale retail chains such as William Hill, the question of the high street’s future is once again on everyone’s mind. While undoubtedly the face of the high street is changing, closures don’t represent the high street’s swan song, merely its growing pains. Outlets which have…
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12 August
Calculating holiday pay correctly
We are now in the depths of summer and numerous employees are no doubt enjoying their annual leave entitlement to escape the typical British weather. But whilst their holidays are hopefully trouble-free, calculating holiday pay can be a tricky business. What happens when employers don’t get it right? Background As…
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9 August
Halting the demise of the ‘not my department’ store
Be it House of Fraser, retail bellwether John Lewis or in-the-wars Debenhams, department stores are in the news for all the wrong reasons – whether for profit warnings, sales dips or being sued by Sports Direct. The pace of change in the retail industry is ever accelerating, and department stores…
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8 August
How Games Workshop is standing up against the UK’s high street woes
In what is still an incredibly turbulent time for the retail market, fantasy miniatures retailer Games Workshop has seen explosive growth in recent years and remains defiant against a tide of CVAs, job cuts and declining profits sweeping the UK’s high streets. And it shows no real signs of slowing…
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