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Sep- 2019 -6 September
The festive season survival guide
As the uncertainties caused by the likes of Brexit, PSD2 and strong customer authentication swirl around retailers, life still presents its certainties: death, taxes and the mad rush produced annually by the approaching Christmas shopping season. No doubt the festive season is a positive for retailers, a spike in orders…
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5 September
Shifting the approach towards returns
In 2010, the e-commerce industry in the UK was worth £60bn. Fast forward to 2019 and its value has more than tripled to £182bn, according to the Ecommerce Foundation. Due to its convenience and 24/7 access, online shopping is becoming more popular than ever and by 2021 e-commerce sales are…
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4 September
Inventive independent retailers attract cautious customers
We’ve been hit with a barrage of reports that suggest big box retail is struggling to keep up with changes to the high street. In July, the British Retail Consortium released data that found retailers experienced their worst month of trading since records began, as Brexit, consumer spending and discounting…
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3 September
Fast fashion and the role that retailers have to play in tackling it
The fashion industry has never been without its critics, but today it seems to be drowning in them. PETA’s iconic ‘I’d rather go naked than wear fur’ billboard campaign of the early nineties, when the likes of Kim Basinger, Pamela Anderson and Christy Turlington were persuaded to get their kit…
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Aug- 2019 -30 August
Looking beyond a loyalty card
Conventional loyalty schemes can work, there’s no doubt about that. Among consumers using loyalty programmes, almost half (47%) spend more with a brand whose scheme they are a member of (YouGov). But shoppers have long since become savvy about the true value of loyalty schemes for them. According to TCC…
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29 August
Capitalising on click and collect
Many consumers are turning to click and collect for their online purchases rather than opting for home delivery. In fact, this is a growing market as shoppers recognise the convenience of picking up their goods when it suits them. For example, retailers such as Boots and Next reported that 75%…
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28 August
Two key pillars that define success for modern retailing
While the news shines a gloomy light on the state of a retail industry, the statistics reveal a more positive outlook. With e-commerce figures climbing year on year and retailers reporting a more engaged, communicative customer base, the industry may simply be in transition, rather than turmoil, as the model…
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27 August
Getting the most out of your security system
The popularity of online shopping is continuously growing. And thanks to the 24/7 convenience it brings, it isn’t surprising that the market continues to steadily grow in double-digits each year. In fact, it’s expected to become the biggest retail channel in the world by 2021. It’s clear the benefits of…
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21 August
How food retailers can capitalise on AI’s potential
The grocery sector is preparing for a period of unprecedented disruption as food retailers battle to discover new sources of value for consumers. Focusing on the fundamental aims of improving customer service, loyalty and integration of digital and real-life experience, retailers are seeking out ways to better understand shoppers’ buying…
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20 August
How to grow your retail business using print and digital
The retail industry is the single largest private sector employer, employing one in ten people here in the UK. That’s no surprise as annual sales are estimated to be around £358bn. Stepping into this arena can prove to be a particularly tough nut to crack. For the past decade we…
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