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Apr- 2021 -6 April
Offering a positive returns experience for retail consumers
Returns are a well-known pain point for retailers. Today returns are being exasperated by online purchases where vetting product quality is notoriously difficult. This means people are buying multiple items of similar descriptions to check the quality before returning those which aren’t up to scratch. Although this may seem like…
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6 April
How the pandemic changed the role of delivery drivers
The pandemic changed the world and it changed online retail. In addition to spiking sales, it reshaped the e-commerce customer journey and focused it on delivery. Delivery drivers have now found themselves as a brand’s new front of house team, thanks to the increased importance of their role and as…
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1 April
How can fashion-tech help the fashion industry work more efficiently?
Nowadays, many startups are setting up fashion tech apps in the retail industry: 3D body scan, data analysis, online recommendation, or advice for helping customers to shop with a conscience. It’s great that so many players and brands are participating in this change, but it only addresses part of the…
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Mar- 2021 -31 March
It’ll be alright on the night
They haven’t seen a customer for months, and if reports are to be believed, it’s likely that other, unwanted visitors have likely moved in. But, for now, let’s assume that the local pest control have done their job, spring and summer lines are on the rails, and the windows are…
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29 March
Clean Sweep: The great supermarket sustainability drive
For years now, the dangers of plastic to the environment and an impetus to reduce our use of it has been present. The non-biodegradable substance can hang around the environment for hundreds of years after its use, becoming a danger to animals and ecosystems across the world. According to the…
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22 March
Amazon Fresh and the rise of automation in retail
Years ago when someone walked into a shop and emerged without paying, it usually resulted in an arrest and a possible visit to the local magistrate’s court. However, in the digitally-driven 21st Century, this practice has started to be actively encouraged as a means to ease the shopping experience for…
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19 March
Lidl & Aldi – Location, Location, Location
The demise of the high street and the evolution that part of retail is currently experiencing is extremely well documented. But one area that is not so well covered is the rise of Lidl & Aldi and their move towards dominance in the extremely valuable food retail market. This is…
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17 March
Happy Shopping: Bringing a little emotion to ecommerce
Happy shoppers loyally return, they generate more value, they advocate and create more business. It’s the ultimate goal for every direct-to-consumer business. But happiness is a fickle thing, how can a business make every customer happy? Especially in a digital commerce experience that has to deliver at scale? A helpful…
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15 March
No smooth sailing: Omnichannel investment is the key to weathering the storm
A series of challenges over the last year have brought with them a wealth of era-defining moments for retail. Within a brief and turbulent window of time, we have seen some of the biggest hallmarks of the changing retail landscape. Most notably, the already wavering high street was hit hard…
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15 March
Why retail success depends on clean customer address data
The pivot to online shopping during the pandemic has opened a valuable revenue stream for many retailers. However, to stay competitive in this increasingly online era, retailers must take a step back and consider all aspects of how they can ensure success via this channel. It is imperative to understand…
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