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From click to ring ring: a new way to check-out?

Last month, it was announced that the proportion of online retail sales fell to its lowest level since the e-commerce boom of March 2020 and in January, the online share of retail sales fell to 25.3%. While this dip is no doubt partly due to a rise in high street…

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Technology is retail’s best bet to go greener in 2022

The CMA’s Green Claims Code is now in full operation, with the sole objective of clamping down on empty ethical pledges. And to be fair, retail is rolling up its sleeves, disrupting supply chains, store layouts and materials, and even revamping consumer messaging to make a difference. But of course,…

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How experiential CX is revitalising in-store retail

The rise of online retail, advances in technology and changes in consumer behaviour have transformed the retail landscape. While this has brought inevitable extinction for many brands, in typical Darwinian fashion, those able to adapt to their new environment continue to thrive. Liz Ward, Head of Sales and Marketing at…

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Why buying into digital transformation makes good business sense for retailers

It’s an understatement to say that COVID-19 – and the restrictions imposed on businesses as a result of it – have triggered change within the retail sector. Over 15,000 shops and 188,000 retail jobs were lost in the first twelve months of the pandemic, and 2020 has since been confirmed…

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Live shopping: a fad or the future of retail?

Just a few short years ago the concept of live-stream shopping felt somewhat like an anachronism, conjuring up visions of the ‘teleshopping’ trend of yesteryear, in the days before online shopping had become the consumer norm. But, in recent years, the concept has been entirely reinvented.  The live shopping phenomenon…

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Why retail sector leaders need to adopt a transformational mindset

The Covid-19 pandemic has caused untold disruption to the business world, turning it completely on its head. It has changed long-established working practices, the fortunes of entire industries and even deeply embedded mindsets. With all the uncertainty that began in early 2020, some retail leaders have, quite understandably, lost a…

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Three reasons to monitor the battle between Amazon and Shopify

The behind the scenes battle going on between the two biggest e-commerce platforms in the US – Amazon and Shopify – could have significant implications for merchants. Amazon’s real customer is the end consumer – rather than the merchants that make up its Marketplace business. The e-commerce king keeps its…

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Six ways retailers can handle labour shortages

The retail industry is challenged by labour shortages across the board, from delivery drivers to warehouse staff, store staff to IT specialists. And it’s a challenge faced everywhere from the UK to the US and Australia. The shortages can be traced back to a whole plethora of reasons – from…

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Online customers value personalisation and speedy order fulfilment above all else

Research conducted by KPS – one of the UK’s leading e-commerce consulting partners using rapid methodology and best-of-breed, agile technology for digital transformation across all customer touch points- has identified the top challenges UK brands face in 2022. The company tracked the change in consumer behaviour brought about by the…

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Have Employment Grievance Procedures passed their use-by date?

They are intended to provide a framework for resolving issues at work but do they generally succeed in the longer term? I don’t think so in many instances. It starts with a prospective complainant thinking through the risks. Might the matter be seen as a whinge by a disloyal member…

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