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Jan- 2018 -26 January
Using RFID to improve the customer experience
Dissatisfied and unengaged customers are an unfortunate part of the retail industry. Poor customer service can result in the possible loss of a sale or diminished brand loyalty. However, what is poor customer service actually costing your business? Dean Frew thinks Radio Frequency Identification (RFID) holds the key. Research from…
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24 January
The positive side of negative customer reviews
At a time when the big chains have more buying power than ever, finding ways to differentiate and grow an independent retail brand is very important. User generated content, in the form of customer endorsements and online reviews, are a powerful way to achieve this and help consumers to decide…
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22 January
How can retailers overcome the omnichannel challenges?
Consumers’ demands on retailers have intensified in the past decade. Previously, having an online store to accompany your physical shop was seen as a luxury, now it is essential and online shopping has taken the next step to meet customer demand. Consumers want the ability to shop seamlessly across multiple…
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19 January
How to make Right to Work checks easier
The UK workforce is becoming increasingly diverse in its makeup, and while undoubtedly this is a good thing, it isn’t without some challenges. Civil penalties set by the UK government have become stricter for those who are employing workers who do not have the right to work in the UK.…
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18 January
Why a business plan isn’t enough – 7 steps to a successful ecommerce strategy
For retailers with an online presence looking to grow year-on-year, an ambition to scale or even an overall business plan isn’t enough. It’s absolutely vital to have a well worked through e-commerce strategy in place. Here are the steps to take to nail your ecommerce plan. 1. Begin with what…
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17 January
The five retail trends that almost certainly, probably won’t happen in 2018
As we begin the new year, many experts are offering their predictions for the retail industry. However, I think it’s important to provide a unique take on the well-tread predictions pieces with five hotly-tipped trends that won’t actually come to pass in 2018 Social commerce becomes the dominant sales channel…
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16 January
Hackers and POS systems – how to stay safe
Targeting Point of Sale (POS) devices has become one of the more preferred approaches for attackers over the years as they seek to exploit any known vulnerability. The latest POS attack to make the headlines was of course the data breach suffered by major American retailers Forever 21 after malware…
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9 January
Great expectations: what consumer demands mean for final mile delivery
Those of us in the logistics industry know that,when it comes to parcel deliveries, expectations for quicker services is constantly increasing. In 2016 industry experts predicted a rise in consumer demand for quicker and easier delivery solutions. The Consumer Expectations Study from IBM found that, when choosing whether to buy…
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Nov- 2017 -23 November
Energy – far more than a retailer’s ‘impulse buy’
Recent research has suggested that some £300m worth of energy is being wasted across the UK retail sector. As major energy consumers, retailers have had a tough fight on their hands to balance the challenges of delivering to customers on an increasingly multi-channel and 24/7 basis while also keeping costs…
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21 November
Black Friday: Don’t forget your returns strategy
As we head towards Black Friday, retailers are once again fully focussed on what will be the biggest UK shopping period of the year. With analysts predicting that consumers will spend in excess of £7 billion over Black Friday week in 2017, retailers can be forgiven for adopting a ‘stack ‘em high and ship ‘em…
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