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Morrisons is expanding its partnership with Amazon with the installation of 350 self-service return kiosks across its UK stores, with further sites planned in the months ahead.
The supermarket said the rollout would allow shoppers to return Amazon parcels during their weekly shop. The automated kiosks support label-free and box-free returns, with customers scanning a QR code generated through their Amazon account before depositing eligible items. Kiosks will be positioned either beside existing Amazon Lockers or near customer service desks.
Morrisons said the move formed part of a wider effort to broaden in-store services, which include photo printing, parcel collection, Wash.Me laundromats, Timpson key cutting and what the retailer describes as the country’s largest network of in-store cash-deposit points.
John Parry, head of services at Morrisons, said: “With parcel deliveries now a part of everyday life for most people in the UK, the introduction of Amazon return kiosks in our stores make it simple for customers to return parcels during their weekly shop, making it easier than ever before. This convenient new service adds to our existing range of in-store offerings to help our customers and give them more reasons to shop at Morrisons.”
The nationwide installation programme is expected to complete in early 2026. Stores offering the service will appear as a selectable option during the Amazon returns process.
