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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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The Fragrance Shop has announced that it saw an 11.2% increase in underlying sales in the six weeks ending 31 December 2022, compared with the same period the previous year.

The company said the “record” sales performance was fuelled by popular new fragrance launches, such as Paradoxe by Prada, Fame by Paco Rabanne and Explorer Ultra Blue by Montblanc, as well as partnerships with Hermès and Maison Margiela.

The Fragrance Shop has also continued to invest in its bespoke digital platform and store estate. The company opened 12 new stores in the year and now trades from 216 locations nationwide.

The retailer’s My TFS subscription programme also saw a 150% increase in memberships sold.

CEO Sanjay Vadera said: “Our teams have worked hard to deliver another exceptional Christmas despite the challenges posed by economic uncertainty, industrial action and the general pressures on consumer disposable incomes.

“While the economic outlook for the year ahead remains uncertain, we are confident we are well placed to not only weather those economic headwinds but thrive, as we continue to invest and grow.”

He added: “The convenience of being able to mix and match between shopping in-store and online will be the bedrock of our plans for 2023. We will continue to invest and expand our footprint both digitally and physically to offer our customers the premium shopping environment we know they demand.”

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