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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Boots has announced like-for-like sales grew by 24%  in the third quarter ending 31 May, while total sales rose by 13.5%, with the company reporting market share gains across “all major categories”.

During the period, footfall increased by 45% compared to the prior year, boosted by “strong performance in flagships and travel locations”.

Meanwhile, its online sales also witnessed a rise, with Boots.com accounting for over 13%
of retail sales versus 6% pre-Covid.

It comes as owner Walgreens Boots Alliance recently abandoned the proposed £5bn sale of Boots after suitors failed to meet its asking price.

Sebastian James, managing director of Boots UK and ROI, said: “The execution of our transformation programme and a sharp focus on expanding our key categories of healthcare and beauty, has driven strong sales and market share growth and further strengthened our position as the UK’s leading health and beauty retailer.

“Significant investment in both our digital platforms and in our stores is expected to drive continued market leading growth.”

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