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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Unilever has announced that its underlying sales growth (USG) represented a 5.7% year-on-year rise for the first quarter of FY21.

However, turnover for the first quarter of FY21 was £10.7bn, a 0.9% year-on-year decrease due to a negative currency related impact of 8%.

The spike in sales was underpinned by a 9.8% rise in USG to £3.5bn for the company’s foods and refreshment arm.

Unilever’s beauty and personal care division saw a 2.3% climb in USG and £4.34bn turnover for the period, while its home care department’s USG grew 5.9% year-on-year with £2.26bn turnover.

Alan Jope, CEO at the group, said: “Our focus on operational excellence, innovation,and purposeful brands is continuing to strengthen competitiveness and has delivered underlying sales growth of 5.7% for the quarter.

“We expect to increase underlying operating margin slightly for the full year, though with a decline in the first half driven by Covid-19 impacts, higher cost inflation and increased marketing spend over the prior year.”

The firm also revealed that its board of directors has approved a share buyback programme of up to £2.6bn.

Jope added: “We are committed to delivering superior long-term financial performance through our sustainable business model, which we believe has never been more relevant than it is today.” 

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