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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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The John Lewis Partnership has announced the appointment of Amir Goshtai as director of financial services at the firm.

Commencing the role on 14 June 2021, Goshtai will be tasked with delivering the growth of the firm’s financial services products.

The group is set to commit £100m over five years to quadruple its financial services arm under the leadership of Goshtai, offering new products and services such as savings and insurance.

Pippa Wicks, executive director at John Lewis, said that the firm intends to grow its financial services offering over the period “with a particular focus on areas in which trust really matters” to the group’s customers.

She added: “Amir’s impressive experience working through digital transformations and delivering data driven products will ensure the growth of our great range of financial products and services.”

Goshtai joins John Lewis from his current position as managing director of marketplace at Experian, and provides the role with over two decades of experience in retail financial services.

He said: “As a loyal customer of the John Lewis Partnership’s brands, I’m excited to be part of a team that can help it achieve its potential by making a transformative contribution to it’s partners, customers and the community.”

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