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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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ScS has reported its trading remains “in line with expectations”, alongside the announcement of a new chief CEO ahead of the retailer’s AGM.

The furniture retailer said its like-for-like order intake increased by 15%, from 26 July to 1 November, but declined by 65.2% in the three weeks to 21 November due to the second national lockdown.

In its latest announcement, the retailer also confirmed that Steve Carson was appointed as its new CEO, replacing David Knight. He will take over the role on 6 January 2021 to enable a takeover period before Knight leaves in July.

Alan Smith, chairman of ScS, said: “Finding a successor to a CEO as capable and long serving as David has not been easy but I believe that, in Steve, we have found an executive with the right mix of experience, skills and personality to take the group forward.

“This early appointment will allow Steve ample time to meet all the ScS team and understand the Company’s approach to its customers. On behalf of the Board, I warmly welcome Steve to ScS.”

Carson said: “I am delighted to be joining ScS and look forward to getting to know the ScS team, the Board and our external partners as we build on our successes, identify new and exciting opportunities and together embark on the next stage of the ScS evolution.”

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