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Analysis

Tackling the serial returner – time to ban them?

I think like most online and brick and mortar stores, weโ€™ve noticed an increasing challenge with serial returners. We sell high-end fashion and designer clothing and while our returns rate remains low, particularly compared to industry standards, itโ€™s an issue which has become gradually more problematic for us over time – and one I predict will continue to snowball in future.

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