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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Network Rail has reported that its 19 managed stations saw retail sales rise by a “record” 8.7% to £914.7m in 2024/25, driven by growth and convenience outlets. 

During the period, like-for-like sales rose 5.8%, with London Waterloo generating £107.5m and London Bridge £100.1m, making them the first two stations in Network Rail’s portfolio to surpass £100m in annual retail sales. 

The figures outpaced the wider market. According to the British Retail Consortium (BRC), overall UK retail sales growth of 0.6% in the same financial year, with like-for-like sales up 0.4%.

All five of Network Rail’s regional divisions – covering England, Scotland and Wales – reported growth in both total and like-for-like sales. 

The year also saw new leases signed with fashion and lifestyle retailers including Hobbs and The Body Shop, alongside grocery and convenience operators such as Boots and Holland and Barrett.

Hamish Kiernan, commercial director of property at Network Rail, said: “2024/25 was an exceptional year for our retail sales. By exceeding £100m in total retail sales in two of our destination stations we’ve demonstrated that when it comes to sales growth, our transport hubs are the places to be.

“For the rest of 2025, we’ll continue to onboard new brands to deliver a retail experience that meets the varying needs of our customers.”

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