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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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H&M has seen its operating profits fall to SEK 5.9bn (£465m) in Q2, down from SEK 7.1bn (£560m) the prior year, as the group was hit by higher costs, store closures and lower sales.

Over the period, net sales fell from SEK 59.6bn (£4.59bn) to SEK 56.7bn (£4.37bn) despite a 1% increase in sales in local currencies. 

Meanwhile, gross profit also fell to SEK 31.4bn (£2.42bn) from SEK 33.6bn (2.59bn).

The company cited a lower gross margin, stronger US dollar, higher freight costs, and investments in its customer offering as the main factors affecting its profit performance. 

The group was also affected by store closures, operating from 4,166 stores as of 31 May 2025, against 4,319 stores a year ago.

However, H&M reported that the composition of its stock-in-trade had improved, and looking ahead, it expects sales in June 2025 to rise by 3% in local currencies year-on-year.

The cost of markdowns in relation to sales in the third quarter is also expected to be “somewhat higher” against the previous year. 

The company stated that it is “closely monitoring developments in global trade and trade restrictions”. 

Daniel Ervér, CEO of H&M, said: “Our plan, with its focus on the product offering, the shopping experience and brand, is again confirmed by the progress we see. The positive development in important areas such as online, H&M womens-wear and H&M Move, as well as continued focus on good cost control, will contribute to a profitable sales development.

“The quarter’s result was negatively affected by higher purchasing prices as a result of a more expensive US dollar and higher freight costs, but also by the fact that we have continued to invest in the customer offering. Investments made to strengthen our customer offering and give customers even more value for money. The negative external factors that increased the costs of purchasing for the first half of the year are turning positive for the second half of the year.”

He added: “In uncertain times with cautious consumers we monitor macroeconomic and geopolitical developments closely and continuously adapt both the customer offering and the business to meet our customers’ needs in the best way. 

“We continue to strengthen the product offering and the experience both online and in our stores. With a clear plan, a strong financial position, good cost control and committed employees, we see good opportunities for long-term, sustainable and profitable growth.”

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